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  1. Service Manager

    Posted 11/11/2021 by Solution Performance Resourcing Ltd

    Salary:
    £400 - £450/day
    Location:
    LS1 5EF
    Job Type:
    Contract

    Team Operations  The role of the Service Manager is to line manage the Pool Team, to ensure smooth operation of these BAU processes, and drive continuous improvement & change. You will support the team’s professional development to achieve this.   The purpose of this team is to operate and continuously improve the data flows and reporting which underpins the organisation's commissioning and revenue collection.   In the first half of each month, the team primarily focus on the smooth operation of data flows and reporting within the monthly reporting window. In the latter half of each month, the focus shifts towards change and continuous improvement more

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  2. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  3. IT Service Manager

    Posted a week ago by Concept Resourcing

    Salary:
    £220 - £280/day
    Location:
    City of London, London
    Job Type:
    Contract

    Concept Resourcing are currently looking to recruit Experienced IT Service Managers within London to support the Education sector. The purpose of the role is to be the escalation point of contact for day to day desktop support issues. Please note - all candidates MUST hold a valid Enhanced DBS check or basic Disclosure as a minimum Package information: 9:00am - 17:30pm* Monday to Friday every week throughout contract duration Contract will start ASAP and will be for circa 3 months in duration. Up to £280 per day dependent on experience - payable via umbrella (inside IR35) The Role: Will involve the following tasks: Provide excellent more

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    Applications:
    Less than 10
  4. Service Delivery Manager

    Posted a week ago by Net Consulting Ltd

    Remote job
    Salary:
    £51,511 - £69,694/annum
    Location:
    Corsham, Wiltshire
    Job Type:
    Permanent

    Service Delivery Manager Short description of role Location: Corsham/Hybrid working Salary: Salary Negotiable + Benefits NCL is a specialised digital consultancy and managed-services provider for the public and private sectors. For over a decade, we’ve developed a strong reputation amongst our customers and partners, and we are very proud to have provided continuous IT support to the MoD for over 12 years. We have a great opportunity for a Service Delivery Manager (SC cleared) with Defence experience to join NCL on a permanent basis. You will be part of the Management Escalation Team providing on-call support to the delivery programme (pattern more

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    Applications:
    Less than 10
  5. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  6. Client Service Manager

    Posted a week ago by Profile Resourcing Limited

    Salary:
    £59,000 - £60,000/annum Uncapped Commission
    Location:
    Milton Keynes, Buckinghamshire
    Job Type:
    Permanent

    Role: Client Service Manager Salary: £60,000 + Uncapped Commission (OTE £100K+) Our client is looking for an exceptional, proven Client Partner Manager to join their expanding team based in Milton Keynes. This role will be responsible for maintaining and growing revenues from existing clients, to secure and deepen existing relationships with client personnel of all levels and expand services into new areas. You will identify potential new areas of business with each client, and gain understanding of the underlying business needs and constraints on their individual businesses. Role & Responsibilities: Maintain current customer revenues. Generate more

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    Applications:
    Less than 10
  7. Client Service Manager

    Posted a week ago by Profile Resourcing Limited

    Salary:
    £59,000 - £60,000/yearly
    Location:
    Milton Keynes,Buckinghamshire
    Job Type:
    Permanent

    Role: Client Service Manager Salary: £60,000 + Uncapped Commission (OTE £100K+) Our client is looking for an exceptional, proven Client Partner Manager to join their expanding team based in Milton Keynes. This role will be responsible for maintaining and growing revenues from existing clients, to secure and deepen existing relationships with client personnel of all levels and expand services into new areas. You will identify potential new areas of business with each client, and gain understanding of the underlying business needs and constraints on their individual businesses. Role & Responsibilities: Maintain current customer revenues. Generate more

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  8. Technical Services Manager

    Posted 15/11/2021 by Frankly Recruitment

    Salary:
    £50,000 - £55,000/annum
    Location:
    Sunbury, Surrey, South East
    Job Type:
    Permanent

    The Technical Service Manager’s primary function is to oversee technical delivery within the service department, and to ensure delivery of the very highest quality technical services for our customers. The service desk team is comprised of L1 Service Desk technicians, Service Coordinators, Remote L2&L3 engineering teams, the services warehouse and field engineering teams. The Technical Services Manager will work across all Service Desk teams, alongside management peers, to support and maintain technical delivery skills within the department to meet current and future requirements and drive customer value. The Technical Services Manager will more

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    Applications:
    Less than 10
  9. Technical Services Manager

    Posted a week ago by SCC

    Location:
    Birmingham, West Midlands (County)
    Job Type:
    Permanent

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our data-centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham headquarters as a Technical Services Manager. Overall Job Purpose: Technical Service Managers, or TSMs, take accountability for customer technology services delivered by SCC Data Centre Services teams and leading technology conversations up to CIO level. They are DCS’s ambassadors with our customers and in turn act as the technical voice of the customer internally more

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  10. Infrastructure Service Delivery Manager

    Posted 12/11/2021 by Raytheon

    Featured job
    Location:
    CM17, Old Harlow, Essex
    Job Type:
    Permanent

    Job Title: Infrastructure Service Delivery Manager Location(s): UK (Nationwide Responsibility) Summary of Role: This management role reports to the Head of Technical Service Delivery and is accountable for the full service and support lifecycle of all IT Infrastructure services including all third-party hosted and internally managed IT infrastructure encompassing all datacentre, network and site-based infrastructure services. In addition to a strong technology background the role also requires project management acumen, excellent vendor management skills and a service-oriented approach to infrastructure operations and the delivery of change more

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  11. Service Delivery Manager

    Posted 12/11/2021 by VIQU Limited

    Salary:
    £55,000 - £60,000/annum Benefits
    Location:
    Birmingham
    Job Type:
    Permanent

    Service Delivery Manager – Remote - £55,000 - £60,000 Service Delivery Manager, Service Management, Service Desk, End User Computing services, SDM, ITIL… We have an opening for a talented Service Delivery Manager to work with one of the UK’s leading service providers. This Service Delivery Manager role will be dedicated to a customer and will require travel to the customer site once a month – the remainder can be remote working. As a Service Delivery Manager, you will be the bridge between the customer and the technical teams to ensure the service desk and end user computing services are being delivered as per the contract.   Responsibilities more

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  12. Service Delivery Manager

    Posted a week ago by ITecco Limited

    Salary:
    £40,000 - £60,000/annum
    Location:
    Bristol
    Job Type:
    Permanent

    Service Delivery Manager Role: Service Delivery Manager Location: Bishopsworth, Bristol Salary: up to £60,000 DOE APPLY TODAY!!!!! My client, a well-established and trusted IT Solutions provider based in Bristol, is looking for a Service Delivery Manager with technical and managerial experience to join their technical team on a permanent basis. As Service Delivery Manager you will be responsible for the overall IT functions including the service desk, risk management, problem management, and major incidents. You will be working with several managers across the IT departments including the Service Desk Manager, Lead Service Delivery more

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    Applications:
    Less than 10
  13. Service Delivery Manager

    Posted 3 days ago by Project People

    Remote job
    Location:
    Nationwide
    Job Type:
    Contract

    Service Delivery Manager Contract Opportunity Home Working (UK Only) This is a short term contract opportunity working as a Service Delivery Manager on behalf of a leading IT Managed Services Company. Starting ASAP (Dec/Jan) this contract will run until end of March / early April 2022. This is a home working / remote position. As Service Delivery Manager, you will report into the Senior Service Delivery Manager and you will be responsible for service delivery and relationship management to help facilitate the hand over and exit. Your Responsibilities will include : Manages service delivery to the customer in order to deliver contracted more

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  14. Customer Service Manager - Police

    Posted a week ago by Service Care Solutions

    Remote job
    Salary:
    £450/day
    Location:
    City of London, London
    Job Type:
    Contract

    Service Care Solutions are currently recruiting for a Customer Service Manager to work on a full-time, long-term contract with a police force in London. The primary purpose of the Customer Service Manager is to support NDT's customers from the moment they are onboarded, through their in-life journey using the SOH/iHUB services and beyond. Knowledge Knowledge and understanding of service management in the Policing sector would be advantageous but not essential IT Service Management/Operations in a SAAS environment Skills To establish and maintain excellent customer/ stakeholder relationships at all levels ensuring that clear expectations more

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    Applications:
    Less than 10
  15. Service Delivery Manager

    Posted 15/11/2021 by Talenterprize

    Remote job Quick apply
    Salary:
    £50,000 - £60,000/annum Corporate benefits package
    Location:
    London
    Job Type:
    Permanent

    Engagement Type: Customer Facing Description: This is a Service Management role within our clients Managed Services practice. It is a varied role that includes managing relationships, communications and expectations with the Managed Services customers as well as handling customers’ service escalations and reporting on service delivery. There is also a commercial element supporting sales in each account and managing the sales process for sales resulting from Managed Service delivery. Minimum Years Experience: 5 Years 5 Key Skills Required: * Experience working as a Service Manager, or in similar roles with demonstrable experience managing more

    Applications:
    Less than 10
  16. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  17. Service Delivery Manager

    Posted a week ago by CPS Group (UK) Limited

    Salary:
    £60,000 - £65,000/annum
    Location:
    Soho, London
    Job Type:
    Permanent

    IT Service Delivery Manager// London// £65,000 Start date: ASAP! CPS Group are currently looking for a Service Delivery Manager who is experienced in Incident Management, Change Management, Problem Management and various other ITIL Principles. Do you have a passion for delivering excellent service to your customers? If so, this could be a fantastic opportunity to join a company with growth on the agenda The Service Delivery Manager will be assigned to key clients where long-standing contracts are in place. The role's main purpose is to oversee and ensure that the service is delivered to the agreed service targets, drive internal governance more

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  18. IFS Managed Services Manager

    Posted a week ago by Align recruitment

    Remote job
    Location:
    Nationwide
    Job Type:
    Permanent

    I am recruiting for a Managed Services Manager for my client a global ERP Software vendor, they are looking for someone client focused with a background in IFS Supprot who can manage & maintain relationships with customers. Essential to this role is experience of IFS ERP software and experience working with a Case Management tool such as Zen Desk or ServiceNow. Your role will be to provide exceptional support to Managed Services Customers, field customer issues, triage them & manage the resolution through to conclusion, according to Service Level agreements. This role can be based remotely in the UK. . more

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  19. Service Delivery Manager - Telecoms

    Posted 3 days ago by Capita

    Salary:
    £0 - £280/day
    Location:
    London, ENG - EC1A 1AH
    Job Type:
    Contract

    DELIVERY MANAGER - TELECOMS £300 PER DAY (INSIDE IR35) BASED FROM HOME We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement more

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  20. Service Delivery Manager

    Posted 6 days ago by X4 Group Ltd

    Salary:
    £50,000 - £70,000/annum
    Location:
    Waterloo
    Job Type:
    Permanent

    An expanding Cyber Security company are looking to hire a Service Delivery Manager to join the team on a permanent basis to help organise their service team as the company scale and grow. This could be an exciting opportunity for someone to be able to implement their own strategies and to keep their team focused on the right priorities and targets as the company continues to expand.  This role will be based out of London (Waterloo) with a mixture of onsite work and working from home. Service Delivery Manager Skills Required: At least 2/3 years of experience with building up a product from scratch A solid grounding in ITIL, being able to integrate more

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  21. Service Delivery Manager

    Posted 17/11/2021 by Radius Consultancy

    Salary:
    £50,000 - £55,000/annum plus benefits
    Location:
    Reigate, Surrey
    Job Type:
    Permanent

    We are currently partnered with an independent, privately-owned technology provider, integrating variety of solutions, to deliver tailored, managed services to medium and large enterprises across the UK. Main purpose of the Role * To be the main customer Interface for Service Managed Customers * To deliver world-class customer experience, providing ongoing service continuity during the lifetime of contracted services and solutions * Proactively drive improvement initiatives and the development of service Service Management * Maintain strong relationships with Service Managed customers to drive customer satisfaction and retention * Maintain more

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    Applications:
    Less than 10
  22. Service Delivery Manager

    Posted 15/11/2021 by Optima UK Inc Ltd

    Salary:
    £40,000 - £60,000/annum
    Location:
    Nottingham, Nottinghamshire
    Job Type:
    Permanent

    Role: Service Delivery Manager Location: Nottingham Type: Full-time, permanent, 37.5 hours, Monday - Friday Salary: £ Negotiable Job Purpose: Lead the Service Delivery of tier 1 (top 10) customer accounts Build and maintain strong working relationships at senior level Become acknowledged as a Trusted Advisor to the customer(s) Manage a dedicated team of experienced staff to deliver the service contract Promote continual service improvement internally and externally Maintain contractual obligations and metrics Specific duties: Accurate planning and forecasting Support the sales/account management teams in renewals and extensions management more

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  23. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  24. Service Delivery Manager

    Posted 2 weeks ago by HartleyCo Ltd

    Salary:
    £45,000 - £55,000/annum
    Location:
    Bristol, City of Bristol
    Job Type:
    Permanent

    I'm currently recruiting for an ITIL-focussed Service Delivery Manager on behalf of a well-known Managed Services Provider based in the South West. You will be a key player for the business and will act as a go-between for the MSP and their end clients. This role is ITIL focussed and you will ideally need to be ITIL certified. Their clients vary from start-ups to enterprise-level organisations so you will need experience with both. Alongside a competitive basic, there is also a 10% annual bonus available! If this sounds like you, please apply with your up to date CV for immediate consideration. more

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    Applications:
    Less than 10
  25. Service Delivery Manager

    Posted a week ago by The People Network Ltd

    Salary:
    £45,000 - £65,000/annum
    Location:
    Swindon
    Job Type:
    Permanent

    Service Delivery Manager – Remote / Swindon Service Delivery Manager required on a permanent basis for a successful and expanding MSP with offices based in Swindon. As a Service Delivery Manager, you will be tasked with establishing and growing the Service Delivery Function from the ground up. This includes process definition/implementation, building strong internal / external working relationships and continuous improvement plans. As a Service Delivery Manager, you can expect to receive the following remuneration package: Basic salary of between £45-65k (DOE) Remote Working (With Occasional Office / Customer travel where required) Annual Bonus more

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    Applications:
    Less than 10

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