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  1. Service Manager

    Posted 29/09/2021 by Honeypot Digital LTD

    Salary:
    £42,000 - £47,000/annum
    Location:
    Stoke-on-Trent, Staffordshire
    Job Type:
    Permanent

    Service Manager - Staffordshire plus UK travel - ITIL My client delivers fully managed IT services to the public sector. They are now looking to hire an IT Service Manager to join their Service Delivery team. As part of the Service Delivery team, the Service Manager (SM) is responsible for all activities related to the efficient and effective provision of service to meet the requirements of customer contractual obligations. Leading the client relationship for service, working with the Client Manager, the SM is the key customer service management representative throughout the lifecycle of the managed services contract. The Service Manager oversees more

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    Applications:
    Less than 10
  2. Service Manager

    Posted 3 days ago by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  3. IT Service Manager

    Posted 6 days ago by Remit Resources

    Salary:
    £45,000 - £50,000/annum
    Location:
    Hertfordshire, South East
    Job Type:
    Permanent

    IT Service Manager needed for this world class global technology business. Leading a team of service desk and incident management specialists the role involves delivering an exceptional level of customer service and support to their client base. They operate a 24/7 365 environment, and this role is shift based Responsibilities are broad and include managing all aspects of a service desk team, including line management, SLA & KPI management, strategy, maintaining continuity across shift teams and managing the capture of support tickets and ensuring all issues are managed, updated and escalated whilst managing clients expectations more

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    Applications:
    Less than 10
  4. IT Service Manager

    Posted 06/10/2021 by Tandem Talent

    Salary:
    £45,000/annum
    Location:
    B1, Birmingham, West Midlands (County)
    Job Type:
    Permanent

    TerraQuest IT Service Manager Location: Birmingham office with the option for remote working 2 days per week Salary up to £45k Based in the company’s Birmingham office, the TerraQuest IT Service Manager is responsible for the management and support of all aspects of the organisational functions and services needed to provide service delivery, maintenance and support of the TerraQuest Group Services. You will join a team working within an ITIL framework, working closely with the other Service Managers to provide TerraQuest Group services working with an internal award winning technical team and supporting the award winning Planning Portal more

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  5. Project / Service Manager

    Posted 3 hours ago by DCA Recruitment

    Location:
    BT78, Mount Pleasant, Fermanagh and Omagh
    Job Type:
    Permanent

    Project / Service Manager Omagh Analytical / Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule - manages variances Proactively performance monitoring and reporting on project/service scope, time, cost, quality, risks and overall project/program health. Leading the project/service team, working with global suppliers, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention more

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  6. Technical Service Manager

    Posted a week ago by Fisher & Paykel Appliances Ltd

    Location:
    NN4, Rothersthorpe, Northamptonshire
    Job Type:
    Permanent

    Technical Service Manager Location: Northampton, NN4 9BB Salary: Competitive, DOE Contract: Full Time, Permanent Fisher & Paykel is a global company with a strong heritage. We create moments of delight together in the heart of the home, sustainably enhancing the quality of people's lives. Now and for future generations. We're passionate about our customers and we care about the details. It's this passion that inspires us to delight our customers at every point of their journey with us, that we hope will last a life time. Working within the luxury retail market, we pride ourselves on understanding the life lived around our appliances more

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  7. Data & CRM Services Manager

    Posted yesterday by Mind

    Salary:
    £38,890 - £44,457/annum (+ London Weighting)
    Location:
    E15, Stratford, Greater London
    Job Type:
    Contract

    Fixed Term Contract until 31st March 2023 – 35 Hours per week We have big goals over the next few years. We’re going to be fighting for mental health in a way we never have before. Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Will you join us? We are embarking on our new, three-year Data, Insight, and CRM Strategy, to maximise our data as an asset, create an insight-driven culture and modernise our ways of working. As part of this, we are introducing new tools, technology, and processes to continually improve our data and CRM capabilities; and empower a more

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  8. Service Desk Manager

    Posted 23/09/2021 by Owen Mumford

    Location:
    OX20, Woodstock, Oxfordshire
    Job Type:
    Permanent

    This role will be responsible for the day-to-day IT Service Desk Delivery for Owen Mumford. Monitoring and reporting on service requirements, you will assist in developing the IT Service Delivery team, whilst nurturing positive relationships with associates across the business. Key Responsibilities: * Managing the Service Desk Team Lead and indirectly the IT Support Technicians * Manage overall Service Delivery activities and ensure efficient and effective daily IT operations * Provide technical end-user computing support * Network server administration * Dealing with AD, GPO, user access and security rights * Assist the IT Manager more

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    Applications:
    Less than 10

    Expiring soon - Don't miss out!

  9. Service Integration Manager

    Posted a week ago by Air IT

    Location:
    Birmingham
    Job Type:
    Permanent

    Service Integration Manager Midlands   We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.   We’ve grown a lot since our beginning back in 2005.  We’re proud to have brought together nine leading companies as a family, with more on the horizon.   Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.   Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower more

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  10. Installation/Service Manager (Access control, CCTV, barriers)

    Posted 2 days ago by Rise Technical Recruitment Ltd

    Salary:
    £40,000 - £55,000/yearly
    Location:
    Feltham,Greater London
    Job Type:
    Permanent

    Installation/ Service Manager (Access control, CCTV, barriers) Feltham, Middlesex (commutable from Hounslow, Twickenham, Southall, Richmond, Hayes, etc) £40,000 - £55,000 + bonus & overtime (OTE £60K - £70K) & car Are you a Installation/ Service/ Maintenance Manager (or similar), from a Access control, CCTV or barriers background looking for a varied role and fully autonomy within your position? This a both an office based and hands-on site based role, working1 in 2 weekends every month (paid at premium overtime rates). This company install/ maintain electro-mechanical products (similar to Access control, CCTV, barriers etc) to various more

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  11. Service Desk Manager / Service Delivery Manager

    Posted 05/10/2021 by Avocet Strategic Resourcing

    Salary:
    £43,000 - £45,000/annum + training + bens + WFH
    Location:
    Nottingham, Nottinghamshire
    Job Type:
    Permanent

    I am really excited to be recruiting for this growing, award-winning retail technology company as they have asked me to find a Service Desk Manager who has out of this world people development and mentoring skills. Would you like to apply your skills to directly manage, coach and develop four Service Delivery leads and be indirectly responsible for a larger team of service desk staff? Knowing the people shape the future of any business, my client is looking for an experienced service desk / service delivery professional to shape the teams to deliver continued success. The is a true opportunity to influence success and delivery by shaping people more

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    Applications:
    Less than 10
  12. Service Desk Manager

    Posted a week ago by Technical Resources Ltd

    Salary:
    £40,000 - £50,000/annum
    Location:
    Leeds
    Job Type:
    Permanent

    The Role: The Service Desk Manager will be pivotal in supporting a team to provide the very best customer service to a large portfolio of clients. Implementing and shaping incremental improvements to the service desk, you will have the overriding responsibility for the team and engagements with clients and prospects. Your leadership as the Service Desk Manager is essential to the success and expansion of the business. The Company: A multi award-winning provider of communications and IT solutions for businesses. Specialising within various verticals they are highly ambitious to be one of the best providers within the UK. Passionate more

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  13. Technical Support Services Manager

    Posted a week ago by Concept Resourcing

    Salary:
    £45,000 - £60,000/annum
    Location:
    Leeds, West Yorkshire
    Job Type:
    Permanent

    Service Desk Manager - Leeds - IT Managed Services £50,000-£60,000 + benefits OFFICE BASED IN LEEDS 4 / 5 days a week. I'm looking for a Service Desk Manager for a leading technology, award winning, business in Leeds. The role will be responsible for managing all activities in respect of the Help Centre operations. You will be the main point of contact for incidents, requests and changes related to the Service Desk. Someone who is adaptable, to the changing paces of the work, someone who can implement change where necessary to maximise productivity, and someone motivated to take charge, and make the team their own. This will be overseeing more

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    Applications:
    Less than 10
  14. Service Desk Manager

    Posted 28/09/2021 by People Source Consulting

    Salary:
    £35,000 - £47,000/annum 30% bonus and excellent benefits
    Location:
    Bristol
    Job Type:
    Permanent

    Service Desk Manager Bristol office - with remote working Up to £47k + 15% bonus and excellent benefits We have an exciting new opportunity for a Service Desk Manager to join a leading Financial Services company, based in central Bristol. Heading up the 1st Line Support Team, this role will manage a team of Service Desk Analysts including 2 Team Leaders who will oversee daily operations allowing you to focus on driving change and continuous improvement to the Service Desk operations. To achieve this you will draw upon your experience and work closely with the 2nd and 3rd Line support teams, IT Managers and key stakeholders. The role more

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    Applications:
    Less than 10
  15. Service Desk Manager

    Posted 3 days ago by Lynx Recruitment Ltd

    Salary:
    £40,000 - £50,000/annum
    Location:
    RH1, Redhill, Surrey
    Job Type:
    Permanent

    Lynx Recruitment are searching for a Service Desk Manager for our brilliant client due to growth, who specialise in providing managed hosting services to the SME. They have enjoyed steady growth into varied sectors including financial, automotive, engineering and recruitment, to name but a few. You will manage the Service Desk for dealing with external customer enquiries and incidents for a UK provider of managed hosted IT services to all business sectors. To manage the performance of services & support to clients and ensure that service levels are achieved. Overview * Day-to-day Management of First line technical service desk to respond more

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    Applications:
    Less than 10
  16. Service Delivery Manager

    Posted a week ago by Stream

    Salary:
    £35,000 - £50,000/annum
    Location:
    Manchester, Greater Manchester
    Job Type:
    Permanent

    Service Delivery Manager - Manchester or Cheltenham - Predominantly Remote - Up-to £50,000 There is an exciting opportunity to joining a market leading managed services business with offices across the UK. Within this position there is the option for a hybrid working model with 1 day a week in the office minimum with the remainder being possible to work from home or in the office should you prefer. Our client is looking to add another experienced service delivery manager to their team in order to support the delivery of a number of their managed services and build long lasting business relationships with new and existing clients. Skills more

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    Applications:
    Less than 10
  17. IT Project Manager / Service Delivery Manager

    Posted 30/09/2021 by Dataquest Heathrow Limited

    Location:
    West Drayton, London
    Job Type:
    Permanent

    Job Title: IT Delivery Manager Location: Yiewsley, West Drayton Salary: Competitive depending on experience Job Type: Full Time, Permanent Dataquest Heathrow are one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all their client's communications and data management requirements. About the role: The individual will provide IT delivery and project management directly to our client base within budget and scope. They will need to oversee budgets and set deadlines, assign and chase responsibilities, monitor and summarize progress of more

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  18. Service Delivery Manager

    Posted 05/10/2021 by Context Recruitment

    Salary:
    £40,000 - £45,000/annum + Car Allowance
    Location:
    Manchester, Greater Manchester
    Job Type:
    Permanent

    Service Delivery Manager - IT Service Provider Unique opportunity to join an award winning, innovative IT Managed Service Provider in the Manchester area in a customer facing relationship and service management focused position. This sizeable business work in partnership with many enterprise-scale household brand name customers, providing IT consultancy and managed services, particularly within the domain of Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service! Partnering closely with major, key client accounts you will perform a range of responsibilities more

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    Applications:
    Less than 10
  19. Service Desk Manager

    Posted a week ago by Concept Resourcing

    Salary:
    £45,000 - £50,000/annum
    Location:
    Nottingham, Nottinghamshire
    Job Type:
    Permanent

    Service Desk Manager - Nottingham - IT Managed Services £45,000-£50,000 + Split between office and home working. I'm looking for a Service Desk Manager for a leading technology business in Colchester. The role will be responsible for managing all activities in respect of the Help Centre operations. To ensure that the customer's satisfaction and SLA are maintained to the highest level. You will be the main point of contact for incidents, requests and changes related to the Service Desk This will be overseeing a large service desk and working in an ITIL environment - ideal candidate will have experience of a similar role. Key Responsibilities more

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    Applications:
    Less than 10
  20. Service Desk Manager

    Posted a week ago by StepChange Debt Charity

    Salary:
    £40,000 - £45,000/annum + benefits package
    Location:
    Leeds, West Yorkshire
    Job Type:
    Permanent

    We have an exciting opportunity for an experienced Service Desk Manager to join us. You will be responsible for providing effective leadership and management of the service desk team in pursuit of excellence, by providing technical guidance and visible leadership within the IT function, request and problem management, continuous improvement, and quality standard service level agreements. What you will be doing: Establish and implement best practices throughout the entire technical support process in-line with our ITIL aligned processes, owning incident, service request fulfilment and problem resolution as a priority Develop daily, weekly more

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  21. Service Desk Manager

    Posted 3 days ago by InTechnology Group

    Salary:
    £40,000 - £50,000/annum
    Location:
    City of London, London
    Job Type:
    Permanent

    Role: IT Service Desk Manager Location: London, City of Salary: £45,000 - Negotiable **INTERVIEWING NOW - DO NOT MISS OUT** A leading, forward-thinking managed service provider has an exciting opportunity for a talented Technical Service Desk Manager / Service Desk Team Lead to manage their remote team of Service Desk Engineers. As their Technical Service Desk Manager, you will be responsible for managing the Service Desk team and providing overflow 2nd to 3rd level IT support. This role requires both, strong managerial and hands-on technical experience. Your expected technical knowledge and hands-on experience should be sufficient more

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    Applications:
    Less than 10
  22. Manager Services Sales

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    As a member of the Palo Alto Networks EMEA team, you will be responsible for partnering with Regional Account Managers and Partners to sell value-added services into enterprise and large commercial accounts. These services include Professional Services and Advanced Support Services. You will employ world-class account management, collaboration, and strategic selling skills to define solutions, identify cross-selling and up-selling opportunities within enterprise accounts. Are you a highly competent presenter, with a demonstrable track record of selling services to C-level executives? If so, then this may be the role for you! In this role more

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  23. IT Support & Services Manager - ITIL

    Posted 6 days ago by ECS Resource Group Ltd

    Salary:
    £40,000 - £55,000/annum
    Location:
    London
    Job Type:
    Permanent

    IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: -Proven and experienced team leader or manager (3x IT Support Consultant in current team) -Experience of supporting modern Microsoft and Cloud more

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    Applications:
    Less than 10
  24. Technical Services Manager - Derby / Leicester

    Posted 04/10/2021 by Concept Resourcing

    Salary:
    £40,000 - £50,000/annum benefits
    Location:
    Derby, Derbyshire
    Job Type:
    Permanent

    Technical Services Manager - Derby / Leicester My client a rapidly expanding I.T services business are looking to hire for the following role The Role - Oversee and lead a workshop / configcentre and Technical Support department - Workshop / config are a busy team of engineers repairing and configuring IT hardware - Tech support department are providing support to both internal engineering team and external client base - Develop and champion quality of service, technical control measures - Cost control and reporting across departments - Performance management via KPI's across business areas The Candidate - Will come from a technical service more

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    Applications:
    Less than 10
  25. Service Desk Manager - ITIL

    Posted 6 days ago by Spectrum IT Recruitment

    Remote job
    Salary:
    £45,000 - £60,000/annum
    Location:
    Southampton, Hampshire
    Job Type:
    Permanent

    Service Desk Manager - ITIL Southampton, Hampshire (Hybrid Office / Remote Working) £45,000 - £60,000 + benefits We are seeking an experienced Service Desk Manager to with knowledge of managing a busy service desk on behalf of a global IT Solutions company. Managing a team of 1st to 3rd line service desk analysts, field engineers and SME's , the team is responsible for support delivery and installation services across multiple countries. As an employer the company is in a great place! They are in a rapid growth phase and looking for talented and enthusiastic people who can help drive the business forward. They are an investor in people offering more

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    Applications:
    Less than 10

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