This exciting IT Service Manager role requires a professional adept at overseeing and improving IT service processes within the Business and Professional Services industry, based in Leeds. The candidate should be skilled in delivering high-quality technology solutions, managing IT service teams, and taking ownership of projects and vendors.

Client Details

The organisation that we represent put people at the heart of what they do, breaking down barriers to create a positive social impact. With strong themes of "tech for good" this company works in a host of different industries from public sector, retail and humanitarian aid to provide people with accessibility. Recognised at the Global Impact Awards this organisations makes extraordinary difference to society. Due to the scale of this global operations a vast range of the IT function is outsourced, they have an extremely modern techstack and are looking for an IT Service Manager to lead this operation as well as spearhead projects to align with their growth trajectory.

Description

The successful IT Service Manager will be responsible for the following but, not limited to:

• Directing and managing the IT service team across the globe, including development, Infrastructure, Service Desk, Network Support
• Enhancing and Spearheading IT service processes and implementing improvements
• Working closely with Group IT Director and the C-suite, to reach a common goal
• Ensuring high-quality IT service delivery and improvements to seasoned ITIL practices
• Take lead of big upcoming projects
• Developing and maintaining a strong relationship with internal and external company stakeholders
• Contributing to the strategic planning of the technology department

Profile

The successful IT Service Manager should have knowledge on the following:

• Extensive and expansive knowledge of problem-solving to navigate issues from P1 incidents to password changes.
• Experience in managing, IT service teams with patience and strong communication
• Proficiency in IT service management frameworks
• Strong communication and stakeholder management skills
• Ability to manage and deliver large projects on time and within budget
• Adaptability is key, this is an ever-changing role where you will ultimately wear multiple hats and gain the opportunity to gain experience in multiple areas of the IT function

Job Offer

An estimated salary range of £40,000 - £55,000 per annum

• A comprehensive benefits package
• Opportunity to work in a vibrant, forward-thinking and fast-paced environment
• Generous holiday leave
• Regular opportunities for career progression within the Business Services industry

If you're an IT Service Manager looking for a new challenge in Leeds, we encourage you to apply today. Be part of an innovative team dedicated to excellence in the Business Services industry.