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  1. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. IT Service Manager

    Posted a week ago by Concept Resourcing

    Salary:
    £220 - £280/day
    Location:
    City of London, London
    Job Type:
    Contract

    Concept Resourcing are currently looking to recruit Experienced IT Service Managers within London to support the Education sector. The purpose of the role is to be the escalation point of contact for day to day desktop support issues. Please note - all candidates MUST hold a valid Enhanced DBS check or basic Disclosure as a minimum Package information: 9:00am - 17:30pm* Monday to Friday every week throughout contract duration Contract will start ASAP and will be for circa 3 months in duration. Up to £280 per day dependent on experience - payable via umbrella (inside IR35) The Role: Will involve the following tasks: Provide excellent more

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    Applications:
    Less than 10
  3. Service Manager (Service Now)

    Posted 16/11/2021 by CRG TEC

    Salary:
    £65,000 - £75,000/annum
    Location:
    City of London, London
    Job Type:
    Permanent

    Service Manager (Service Now) Salary negotiable circa £65k- £75k Plus excellent benefits Flexible working available Office based in Paddington The opportunity for you How often can you genuinely say that the job you do or the company you work for is providing a game changing solution and that you played a part in that? Our client has been awarded a 20-year concession by Transport for London (TfL) to deliver high-speed mobile connectivity across the capital in the most advanced and largest infrastructure project of its type in the world. The 4G-enabled and 5G-ready communications network will be the most advanced and largest of its type more

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    Applications:
    Less than 10
  4. Service Delivery Manager

    Posted a week ago by Net Consulting Ltd

    Remote job
    Salary:
    £51,511 - £69,694/annum
    Location:
    Corsham, Wiltshire
    Job Type:
    Permanent

    Service Delivery Manager Short description of role Location: Corsham/Hybrid working Salary: Salary Negotiable + Benefits NCL is a specialised digital consultancy and managed-services provider for the public and private sectors. For over a decade, we’ve developed a strong reputation amongst our customers and partners, and we are very proud to have provided continuous IT support to the MoD for over 12 years. We have a great opportunity for a Service Delivery Manager (SC cleared) with Defence experience to join NCL on a permanent basis. You will be part of the Management Escalation Team providing on-call support to the delivery programme (pattern more

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    Applications:
    Less than 10
  5. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  6. Technical Services Manager

    Posted a week ago by SCC

    Location:
    Birmingham, West Midlands (County)
    Job Type:
    Permanent

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our data-centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham headquarters as a Technical Services Manager. Overall Job Purpose: Technical Service Managers, or TSMs, take accountability for customer technology services delivered by SCC Data Centre Services teams and leading technology conversations up to CIO level. They are DCS’s ambassadors with our customers and in turn act as the technical voice of the customer internally more

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  7. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  8. Service Delivery Manager

    Posted a week ago by CPS Group (UK) Limited

    Salary:
    £60,000 - £65,000/annum
    Location:
    Soho, London
    Job Type:
    Permanent

    IT Service Delivery Manager// London// £65,000 Start date: ASAP! CPS Group are currently looking for a Service Delivery Manager who is experienced in Incident Management, Change Management, Problem Management and various other ITIL Principles. Do you have a passion for delivering excellent service to your customers? If so, this could be a fantastic opportunity to join a company with growth on the agenda The Service Delivery Manager will be assigned to key clients where long-standing contracts are in place. The role's main purpose is to oversee and ensure that the service is delivered to the agreed service targets, drive internal governance more

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  9. Service Delivery Manager - Telecoms

    Posted 3 days ago by Capita

    Salary:
    £0 - £280/day
    Location:
    London, ENG - EC1A 1AH
    Job Type:
    Contract

    DELIVERY MANAGER - TELECOMS £300 PER DAY (INSIDE IR35) BASED FROM HOME We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement more

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  10. Service Delivery Manager

    Posted 6 days ago by X4 Group Ltd

    Salary:
    £50,000 - £70,000/annum
    Location:
    Waterloo
    Job Type:
    Permanent

    An expanding Cyber Security company are looking to hire a Service Delivery Manager to join the team on a permanent basis to help organise their service team as the company scale and grow. This could be an exciting opportunity for someone to be able to implement their own strategies and to keep their team focused on the right priorities and targets as the company continues to expand.  This role will be based out of London (Waterloo) with a mixture of onsite work and working from home. Service Delivery Manager Skills Required: At least 2/3 years of experience with building up a product from scratch A solid grounding in ITIL, being able to integrate more

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  11. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  12. Service Delivery Manager

    Posted a week ago by The People Network Ltd

    Salary:
    £45,000 - £65,000/annum
    Location:
    Swindon
    Job Type:
    Permanent

    Service Delivery Manager – Remote / Swindon Service Delivery Manager required on a permanent basis for a successful and expanding MSP with offices based in Swindon. As a Service Delivery Manager, you will be tasked with establishing and growing the Service Delivery Function from the ground up. This includes process definition/implementation, building strong internal / external working relationships and continuous improvement plans. As a Service Delivery Manager, you can expect to receive the following remuneration package: Basic salary of between £45-65k (DOE) Remote Working (With Occasional Office / Customer travel where required) Annual Bonus more

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    Applications:
    Less than 10
  13. Service Design Manager

    Posted 15/11/2021 by 83zero Ltd

    Salary:
    £55,000 - £77,000/annum Comprehensive package
    Location:
    EC1N, Farringdon Without, Greater London
    Job Type:
    Permanent

    Service Design Manager Salary: £55,000 - £77,000 Location: London An overview of the role The SD&I Manager sits in the Service Integrator tower. The role is responsible for ensuring the requirements of operations are represented throughout the project lifecycle and that the projects deliverables are therefore supportable and robust following implementation into the production environment. The work • Review Service Impact Assessment and ensure the deliverables are in alignment with contractual obligations. • Design and document the Service ensuring it is fit for purpose for Service Operations and SLA’s • Reviewing processes and procedures more

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    Applications:
    Less than 10
  14. Service Desk Manager

    Posted 5 days ago by Advantage Resourcing

    Salary:
    £30.69 - £39.46/hour
    Location:
    London
    Job Type:
    Contract

    Head of Service Desk Advantage Resourcing is seeking candidates for a Head of IT Service Desk with a large University for a 6 month contract initially. This will be located in London and will be managing a large team of up to 35 people on a service desk environment. Ideally candidates will have worked within similar education or public sector environments and be trained with ITIL. Rates of pay are PAYE hourly and will be between £30.69 - £39.46. Candidates will be required to be in the office 1-2 days per week and remote the other days The main skills of the role will be: Experience of managing a large and complex IT team or organisation of more

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  15. IT Service Desk Manager

    Posted a week ago by In Technology Group

    Salary:
    £60,000 - £65,000/annum Plus Benefits
    Location:
    London
    Job Type:
    Permanent

    Service Desk Manager Location: London Salary: £60000 - £65000 Sector: Managed Service Provider A leading, forward-thinking managed service provider has an exciting opportunity for a talented Technical Service Desk Manager to manage their ever-growing service desk team. My client, a highly dynamic and successful IT solutions provider and consultancy in services, hardware, software and networking need a highly technical escalation lead or manager with MSP experience! As their Technical Service Desk Manager, you will be responsible for managing the Service Desk team and providing overflow 2nd to 3rd level IT support. Management Related Skills more

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  16. Field Service Manager, Medical Systems

    Posted 4 days ago by TRS Consulting Services Limited

    Salary:
    £60,000 - £70,000/annum Bonus + Car + Benefits
    Location:
    Harlow
    Job Type:
    Permanent

    Field Service Manager Medical Systems £60K - £70K + Bonus (Max Earning Potential £68K - £87.5K) + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers, with a background managing technical teams of Field Service Engineers to join an instantly recognisable global leader in Medical Systems, offering excellent career development and opportunities for career progression** South East The Company – Field Service Manager, Medical Systems My client is one of the largest manufacturers’ of medical systems in the world more

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  17. IT Service Delivery Manager

    Posted 3 days ago by Culture Recruitment

    Salary:
    £45,000 - £75,000/annum
    Location:
    Crewe, Cheshire
    Job Type:
    Permanent

    Are you an IT Service Delivery Manager, get a buzz from working with multiple clients and projects at anyone time? This could be the role for you! Culture Recruitment are working with a global client based in Crewe to find a Service Delivery Manager. You will be responsible for the support of IT operations ensuring the effective and efficient operational support of third-party relationships. You will oversee a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and make sure Service Support and Service Delivery processes are in place to meet business needs. In this role you will more

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  18. Oracle Service Delivery Manager

    Posted 15/11/2021 by Talenterprize

    Remote job Quick apply
    Salary:
    £60,000 - £80,000/annum Corporate benefits package
    Location:
    London
    Job Type:
    Permanent

    Engagement Type: Customer Facing Description: We have an excellent opportunity for an Oracle Service Delivery Manager to join our clients growing Delivery team. This role is focused on Oracle ERP, HCM and EPM and on assuring the delivery of high-quality application support and maintenance for Global customers. Working and supporting a UK based team, this is a fantastic opportunity to join a growing organisation and progress your career. Minimum Years Experience: 5 Years 5 Key Skills Required: * Relevant experience in Managed Services environment on Oracle EBS or Fusion. * 5+ years’ experience in similar IT leadership role preferably more

    Applications:
    Less than 10
  19. IT Client Service Manager - Newcastle

    Posted 09/11/2021 by Connectment

    Salary:
    £35,000 - £65,000/annum Pension, flexible working, training
    Location:
    Newcastle upon Tyne, Tyne & Wear
    Job Type:
    Permanent

    The Client: Our client is one of the UK’s leading providers of IT Managed Services in the Northeast. They have regional services, with a core focus on security, resilience and connectivity. With 300+ employees who in normal times would be based in Newcastle, London, Maidenhead, and Edinburgh. The option right now is two days in the office and the rest remote working. If a great team culture, real focus on well-being and a desire to work for a supportive company that cares about its’ people is up there with training and career development - then really, we should be talking. The Opportunity: As Client Service Manager, you will primarily more

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    Applications:
    Less than 10

    Expiring soon - Don't miss out!

  20. IT Service Delivery Manager

    Posted 19/11/2021 by The JM Longbridge Group

    Salary:
    £60,000 - £65,000/annum Bonus and benefits
    Location:
    Nationwide
    Job Type:
    Permanent

    We are working with a renewable energy company who are looking for an IT Service Delivery Manager. Remote role - £65K + excellent bonus and benefits IT Service Delivery Manager is required to create a new Service Delivery Operating model within the organisation. As a result, you will need to be able to: Responsible for setting up and managing outsource vendors who provide 1st and 2nd line support and work with internal IT to delivery best in class service. Ability to take management information and monitor IT KPI's Work closely with IT Leadership Team, HR team on the development and implementation of training programmes to raise awareness more

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    Applications:
    Less than 10
  21. IT Service Desk Manager

    Posted 09/11/2021 by Element

    Location:
    Edinburgh, City of Edinburgh
    Job Type:
    Permanent

    Overview Element has an opportunity for an IT Service Desk Manager to join our team based in Edinburgh. You will be responsible for a large team supporting business units / functions across the globe. The right person will have proven experience providing strategic direction to the team whilst delivering business as usual. Responsibilities * Management of the IT Service Desk activities and Service Desk team * Efficient and timely management of service incidents through to a successful and timely resolution, including leading major incident recovery * Establishing Service Desk performance through metrics, stakeholder engagement more

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    Expiring soon - Don't miss out!

  22. IT Service Design Manager

    Posted 15/11/2021 by Dilectus Recruitment Solutions

    Salary:
    £65,000 - £85,000/annum Fantastic benefits
    Location:
    London
    Job Type:
    Permanent

    SERVICE DESIGN MANAGERS FOR WORLD LEADING CONSULTANCY, EXCITING NEW ROLES. SALARY £65-85K DEP ON EXPERIENCE AND SENIORITY LEVEL PLUS GREAT BENEFITS AND OPPORTUNITIES TO PROGRESS. MUST BE ELIGIBLE FOR SECURITY CLEARANCE. REMOTE WORKING WITH SOME TRAVEL TO CLIENT'S AND OFFICE IN LONDON. The Client A global leader in consulting, technology services and digital transformation, our client is at the forefront of innovation in the evolving world of cloud, digital and platforms. Our client enables organizations to realize their business ambitions through an array of services from strategy to operations. The Role The Service Design Manager sits more

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    Applications:
    Less than 10
  23. Senior Service Delivery Manager

    Posted 16/11/2021 by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Duties and Responsibilities: Client Relations and Service Development: Develop and manage the Service Level Agreements in line with the current service line aspirations more

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  24. Professional Services Account Manager

    Posted a week ago by Qualitest

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Qualitest is looking for an experienced Professional Services Account Manager to develop relationships with new mid-to-large enterprise-level clients across a number of markets and sectors. The candidate must be able to communicate Qualitest's unique capabilities to deliver complex and customised software quality assurance (QA) services. Core responsibilities of this role is to prospect into, pursue, close, and manage a portfolio of enterprise-level client engagements to grow the Qualitest business. Requirements Originate sales opportunities and guide them through to successful closure; Build strong, long-lasting relationships more

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  25. General Manager (Service & Finance)

    Posted 11/11/2021 by Rise Technical Recruitment Ltd

    Salary:
    £55,000 - £70,000/yearly
    Location:
    Swindon,Swindon
    Job Type:
    Permanent

    General Manager Swindon & Surrounding areas £55,000 - £70,000 + Bonus + Company Car + Holiday + Pension + Benefits Are you experienced in a management role from a manufacturing or mechanical industry, looking to join a multinational and well established company where you will be able to take direct responsibility for the UK operations in a highly autonomous role. On offer is the opportunity to join a company, part of a highly successful international group, that provide specialised mechanical machinery for a range of different purposes and sectors. This role will allow you to demonstrate your skills and ability to take control of more

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