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  1. Service Manager

    Posted 3 days ago by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Service Desk Manager

    Posted 05/10/2021 by Techunite Ltd

    Salary:
    £3,000 - £35,000/annum
    Location:
    Horsham, West Sussex
    Job Type:
    Permanent

    Techunite LTD are recruiting for a client based near to Horsham for a Service Desk Manager to help oversee a service desk consisting of three technicians and be an escalation point supporting the IT infrastructure of clients across the South East. Having an MSP background would be an advantage here. Great opportunity to work with a growing company with ambitious goals offering growth and training opportunities in a fun and hardworking culture. This is predominantly an office based position with the option of working from home one day a week. Job description: * Managing helpdesk ensuring SLA’s are met and the appropriate resources aligned more

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    Applications:
    Less than 10
  3. Manager Services Sales

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    As a member of the Palo Alto Networks EMEA team, you will be responsible for partnering with Regional Account Managers and Partners to sell value-added services into enterprise and large commercial accounts. These services include Professional Services and Advanced Support Services. You will employ world-class account management, collaboration, and strategic selling skills to define solutions, identify cross-selling and up-selling opportunities within enterprise accounts. Are you a highly competent presenter, with a demonstrable track record of selling services to C-level executives? If so, then this may be the role for you! In this role more

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  4. Service Design Transition Manager

    Posted a week ago by Morson Talent

    Location:
    Greater Manchester
    Job Type:
    Permanent

    My client is looking for several Service Design & Transition Managers to be responsible for working with project managers to ensure the planned, documented and cost effective transitive of a number of projects into BAU service. This is an initial 6 month FIXED TERM CONTRACT. It is likely you will come from an ITIL based service delivery background, be process driven and skilled at creatin process documentation. You will look after a large portfolio of projects at various stages of the transition lifecycle. Knowledge & Experience Experience in IT service design and support workflows (either via Architecture or Service Delivery disciplines more

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  5. Senior Service Delivery Manager - Contract

    Posted 6 hours ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  6. Manager, Customer Service Solution Consulting

    Posted 3 days ago by ServiceNow

    Location:
    Staines
    Job Type:
    Permanent

    As Solution Consulting Manager, Customer Experience you will be responsible for supporting the technical sales efforts managing a team of highly motivated Presales Solution Consultants based across UK&I. You will manage the team of product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations more

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  7. Channel Business Manager, Service Providers - Prisma SASE

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    Your Career Prisma SASE is the industry’s most complete SASE (Secure Access Service Edge) solution with industry-first innovations and a full set of best-of-breed capabilities; Firewall as a Service (FWaaS), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Zero Trust Network Access (ZTNA) & Software-defined WAN (SD-WAN) As the Channel Business Manager Service Provider you will be responsible for the company’s managed services SASE business with the company’s Service Provider, Managed Security Service Provider, System Integrator and Internet Service Provider partners, with the goal of growing the company’s market share by building more

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  8. Senior UX Manager, Merchant Services (Remote, Europe)

    Posted 3 days ago by Shopify

    Location:
    London
    Job Type:
    Permanent

    We’re looking for a senior user experience leader to help us understand and explore our next set of challenges. We need someone capable of building opinions using research insights, data, and experience. Someone who is comfortable defining goals, direction and strategy, but also comfortable getting into the weeds and working hands on with their teams. At Shopify, leaders sketch too. They thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We’re fascinated by how you think, how you break down problems, and come up with solutions. We look for those who question, who are more

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  9. Test Manager - Financial Services - Data Migration

    Posted 3 days ago by Eurofins

    Location:
    Birmingham
    Job Type:
    Permanent

    Test Manager - Financial Services - Data Migration We are looking to expand our Test Management Consultancy with a fantastic opportunity to come and work for us on an exciting and large data migration programme within our partner within the financial services sector. Key Responsibilities: Positively represent the Testing function at key meetings. Develop and lead the test scope, approach and effort for each project, ensuring that test cases and scripts are generated to support the testing cycles Oversee the use a variety of test approaches to test solutions, ensuring the maintenance of quality and standards in each product Coordination more

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  10. Capacity Manager

    Posted 30/09/2021 by Erin Associates

    Location:
    Chorley
    Job Type:
    Permanent

    Capacity Manager – Chorley Capacity Management, ITIL, ISO standards, Forecasting, Service Levels This advanced solutions provider requires a driven and self-motivated Capacity Manager to join their busy technical services team and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the Customer Management function with their customers and developing strategies in line with continual service improvement.   The Capacity Manager will be responsible for: Forecasting, trending, modelling, and documenting client requirements and working with clients and service delivery more

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  11. Test Manager - financial services, banking. Great new role - 8 month contract

    Posted 4 days ago by Tilt Recruitment

    Location:
    kent
    Job Type:
    Contract

    Test Manager - Financial Services, c £500- £575 per day- INSIDE IR35 , 8 months initially Our long standing client, a highly respected professional services organisation and top rated employer are on a continued growth curve, are keen to further enhance their testing capability with a Test Manager.  This role will suit an experienced Test Management professional who is looking for some interesting work and wants to work with a great bunch of people! This role will be specifically to lead the End to End test activity and Test governance for a system migration - a Treasury Management system (so any experience of Treasury systems will highly more

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  12. Workplace Services Administrator

    Posted yesterday by ServiceNow

    Location:
    Staines
    Job Type:
    Permanent

    What you get to do in this role: ​​​ * Supporting the WPS Manager or Site Lead as required and acting as the point of contact for general office management duties * Ensure timely processing of WPS requests on our service management portal within the SLA timeframe. * To assist the WPS site lead and WPS Manager, enforcing the companies Health & Safety and environmental policies and laws. * Prepare, control and monitor the issuing of office access passes ensuring all ServiceNow security guidelines are met. * Provide support for client meetings and assist employee requests to make these events run smoothly more

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  13. SENIOR IT TECHNICIAN

    Posted 2 weeks ago by Verelogic

    Salary:
    £0 - £40,000/annum
    Location:
    Swindon
    Job Type:
    Permanent

      SENIOR IT TECHNICIAN - SWINDON SALARY - DOE Role Overview Exceptional service sits at the heart of our business. This exciting new role is part of our vision to be famous for customer engagement by delivering true Managed Service to our customers. The Senior IT Technician will become a key member of the wider Operations team which plays a pivotal role in the continued success of the team and is integral to the ambitious growth plans of the business through the delivery of exceptional customer service. Key Responsibilities Develop and maintain excellent relationships with customers and stakeholders. Delivery of Projects to include more

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    Applications:
    Less than 10
  14. Service Desk Analyst (nights)

    Posted 3 days ago by Daisy Group

    Location:
    Birstall
    Job Type:
    Permanent

    • Logging new incidents and service requests received by email, telephone or customer portal • Providing technical response to Client end-users and Service Desks • Provide immediate resolution over the phone where possible • IT and telephony system administration including software moves, adds and changes • Completing IT and telephony system routine maintenance • Responding to monitoring alerts to identify and take appropriate action to avoid service impact • Diagnosing and resolving software, hardware and usage issues • Building, deploying and configuring hardware platforms • Installing and configuring software • Understanding and utilising more

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  15. Implementation Specialist

    Posted 3 days ago by Visa

    Location:
    Reading
    Job Type:
    Permanent

    The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW) which would be pre-agreed between CyberSource IS Management and the Customer. The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting CyberSource clients in their project delivery. The IS will work with internal and external more

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  16. Workfront Solution Services Architect (m/f/x)

    Posted 3 days ago by Netcentric

    Location:
    London
    Job Type:
    Permanent

    The Workfront Solution Services Architect is a high-profile role responsible for services value positioning, requirements gathering/scoping, solution development, proposal preparation, and presentation of the Workfront Enterprise Work Management Platform (EWM). More importantly, this role requires a self-starter known as an influential strategist with the demonstrated ability to communicate, present, and influence credibly at all levels of a customer’s organization: C-Suite, business manager, administrator, and end-users. The role is responsible for working closely with our Netcentric Sales Teams to analyze customer use cases and prescribe services more

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  17. Project Managers

    Posted 05/10/2021 by SOLOS Consultants Ltd

    Salary:
    £407/annum
    Location:
    Exeter, Devon
    Job Type:
    Contract, Temporary

    Our Public Sector Government based client is looking to recruit a number of experienced Project Managers on an initial 6 month contract but likely to extend. You will work as part of a major transformation programme which is transforming the way this organisation delivers it services and products in order to uplift the capabilities which support the value streams which supply the environmental data to staff, partners and customers. You will be working alongside a pool of experienced project and delivery managers as well of a broad range of other specialists (e.g. Product Managers, Architects, Analysts, etc.) as part of a large multi-disciplined more

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  18. Supplier Manager

    Posted yesterday by SmartSourcing plc

    Remote job
    Salary:
    £1 - £56,000/annum car allowance
    Location:
    Slough, Berkshire
    Job Type:
    Permanent

    Our client creates technologies that their customers refer to as their lifeline. They help their customers work safely; their work supports those who put their lives on the line to keep us safe. Our client is currently looking to recruit a Supplier Manager, reporting directly to the Head of Supplier Management and Procurement. The right candidate will actively manage key suppliers and will be fundamental to the client’s UK managed service strategy, supporting both implementation of major projects, as well as business as usual requirements. Roles & Responsibilities * Ensure Costs incurred comply with contract rates and working with the finance more

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  19. 1st Line Support Administrator - CRS6JP00010990

    Posted 2 weeks ago by Jefferson Wells

    Salary:
    £9 - £13/daily
    Location:
    Camberley,Surrey
    Job Type:
    Contract

    Title: 1st Line Support Administrator Location: Camberley Duration: Ends in January Rate: £9.75 p/ hour PAYE / / £13.25 UMB Responsibilities Make decisions in the absence of the Service Delivery Manager Carry out purchasing function; managing demands and suppliers using management information systems (SAP and IFS) Work collaboratively with other departments to manage the Portable Appliance Testing scheduling Manage the Shred-It collection of on-site waste, escort the Shred-It contractors across site Provide weekly assurance to the Service Delivery Manager that contract deliverables have been met Co-ordinate all Health Surveillance more

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  20. Onboarding Executive

    Posted 3 days ago by Quandoo GmbH

    Location:
    London
    Job Type:
    Permanent

    Reporting into the Onboarding Team Leader, we are looking for a service-centric Onboarding professional to liaise with internal and external stakeholders on a daily basis and provide high level customer service via email, intercom, and over the phone. As Onboarding Executive you will contribute to the frontline support for our ever-growing partner base across Western Europe. The position is an office based role with our London office being the typical place of work. Working from home is possible if the business demands. You will also work directly with the wider UK team to drive the right behaviours through strong communication skills more

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  21. IT Support Technician

    Posted 2 weeks ago by Aliaxis UK

    Salary:
    £0/yearly
    Location:
    Huntingdon
    Job Type:
    Permanent

    An exciting opportunity to join our IT support team at our manufacturing facility in Huntingdon, Cambs. Reporting into the Service Delivery Manager, the successful candidate will be responsible for providing support to internal stakeholders, including the setup of hard and soft equipment and maintaining the user portal, managing a variety of requests. Main responsibilities will include: Provide remote / on premises L2 support for the users for incident and requests. Improvement of the workplace management by implementing automated processes and supervise the execution of these. Eg software updates, Deployments with SCCM Contribute more

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  22. Operations Coordinator - Visa Managed Services

    Posted 3 days ago by Visa

    Location:
    London
    Job Type:
    Permanent

    What's it all about? Working within the VMS (Visa Managed Services) Hub team, this role will report into the Projects and Resourcing Manager and have responsibility for supporting the delivery of VMS engagements across Europe. The individual will serve as a central point of contact and link between VMS employees, internal departments and external parties, including vendors and clients, and with responsibility for supporting sourcing / procurement activity, project mobilization, and financial processes and reporting, this role is critical in supporting operational delivery in a rapidly growing function of Visa. What we expect you to do, day more

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  23. IT Problem Manager

    Posted a week ago by Networkers Technology

    Salary:
    £350 - £400/annum
    Location:
    Worthing, West Sussex
    Job Type:
    Contract

    It is essential that you have previous incident management experience and be a proven experienced problem manager, managing major incidents. Ideally experience in route cause analysis and an ability to communicate with stakeholders on business case is essential. Naturally ITIL Foundation is critical, supporting by reporting experience and also experience in continuous service improvement and trend analysis. This is an initial 6 months contract operating outside of IR35 offering upwards from £350 per day, to be based in Worthing with a blend of office and remote working. more

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    Applications:
    Less than 10
  24. Customer Service Coordinator

    Posted 3 days ago by Digital Wholesale Solutions

    Location:
    Chandler's Ford
    Job Type:
    Permanent

    What you will be doing * Job Title: Customer Service Coordinator * Department: DSL Provide * Home based * Salary: £20,000 DOE * Full time, 37.5 hours per week * Full training will be provided If you work in Telecoms, you may have heard these jobs described as Data Provide Coordinator’s; but here at Digital Wholesale Solutions we don’t think that this job title truly describes what you’ll be doing. In essence you’ll support the people we do business with from the moment they place an order with us, through to implementation, supporting them in all things ‘administration’. Basically, our sales team sell our customers (we call more

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  25. On-site Team Manager

    Posted a week ago by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    The On-site Team Managers role is to support the On-site and Field engineering teams to achieve success for clients. This demands that the On-site Team Manager needs to be a strong communicator, knowledgeable, pragmatic, creative, approachable, diligent, technical and analytical. The On-site Team Manager must prioritise a demanding workload effectively amongst On-site engineers and ensure that quality and standards are of the highest level. Duties and Responsibilities: Mentor the team and drive technical development working with individual line managers. Provide prompt and accurate feedback to clients and senior management. Provide Team more

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