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  1. Service Manager

    Posted 3 days ago by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Junior IT Service Manager

    Posted 06/10/2021 by Department of Work & Pensions

    Featured job
    Salary:
    £27,565/annum
    Location:
    Leeds, West Yorkshire
    Job Type:
    Permanent

    (phone number removed) | Junior IT Service Manager £27,565 | Leeds DWP. Digital with Purpose. DWP is the UK's largest government department. Our products and services will be used by almost everyone in the UK at some point in their lives. When we do Digital it is on massive scale. You'll be working with our DWP Data & Analytics team, on one of the largest Data Warehouses in Government. Our team has responsibility for the maintenance and support of the technical platform from which business critical services are delivered. You'll work on DWP services that make a real difference to millions of citizens across the globe. We are looking more

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  3. Project / Service Manager

    Posted 2 hours ago by DCA Recruitment

    Location:
    BT78, Mount Pleasant, Fermanagh and Omagh
    Job Type:
    Permanent

    Project / Service Manager Omagh Analytical / Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule - manages variances Proactively performance monitoring and reporting on project/service scope, time, cost, quality, risks and overall project/program health. Leading the project/service team, working with global suppliers, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention more

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  4. Client Services Manager

    Posted 06/10/2021 by Orchard Recruitment Ltd

    Salary:
    £26,000 - £30,000/annum
    Location:
    EC4N, Candlewick, Greater London
    Job Type:
    Permanent

    Overview Our Client is an award-winning, market leading FinTech business, headquartered in City of London, with international operations and offices. In order to manage growth, they are seeking a Client Services Manager to develop and manage relationships with independent financial advisers, throughmarket leading service and support as well as process client and adviser firms' instructions efficiently. Role Profile * Answering calls from adviser firms and their clients promptly, providing them withhigh quality service * Carrying out instructions received via post and e-mail within the agreed time-scales * Prioritising and managing more

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  5. Customer Service Manager

    Posted a week ago by Bowerford Associates

    Salary:
    £26,000 - £28,500/yearly
    Location:
    Exeter,Devon
    Job Type:
    Permanent

    We are searching for an experienced and enthusiastic Customer Service Manager for our client, a fast-growing online business, a leader in their field, who operate a very successful business model via their eCommerce website, eBay and Amazon, serving almost 10,000 customers per week. Our clients pride itself on providing an exceptional customer experience. This role is an opportunity to be part of an exciting journey with a team of high performing professionals who enjoy succeeding and reward performance - there are real opportunities to progress within the business as they grow rapidly. Our client offers an exciting vibrant working environment more

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  6. Project Services Manager

    Posted 06/10/2021 by Petrie Recruitment

    Salary:
    £28,000/annum plus car allowance
    Location:
    Cardiff, South Glamorgan
    Job Type:
    Permanent

    Contract Type:Permanent Salary / Benefits etc.: £28,000.00 a year plus car allowance Job Elements: - * Plan and manage the resources for all aspects of project services work – this would include pricing and project management of projects such as build, hangering, delivery, storage, logistics, cabling and installation. This role will be responsible for planning resources to ensure that the projects are delivered on time, to budget and with sufficient margin for the business and to the customer’s satisfaction * The main responsibility of the position is to plan cabling and equipment installation projects at customer sites to ensure full more

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    Applications:
    Less than 10
  7. Operation/Customer Service Manager

    Posted a week ago by Hales Group

    Salary:
    £20,000 - £25,000/annum
    Location:
    Bungay
    Job Type:
    Permanent

    Operations/Customer Service Manager Full Time (Monday – Friday) Salary: £20,000 - £25,000 per annum LOCATION: Bungay The Hales group are delighted to be supporting our well established client based in Bungay. Our client prides themselves on delivering a “customer first" service, imperative to the success of the business.  We are looking for a confident and pro-active individual to join the team and support the operations director with the day to day running of the business in order to increase capacity to match the next phase of growth. The highest level of professionalism at all times to achieve business standards. A highly motivated, organised more

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    Applications:
    Less than 10
  8. Service Desk Manager

    Posted 05/10/2021 by Techunite Ltd

    Salary:
    £3,000 - £35,000/annum
    Location:
    Horsham, West Sussex
    Job Type:
    Permanent

    Techunite LTD are recruiting for a client based near to Horsham for a Service Desk Manager to help oversee a service desk consisting of three technicians and be an escalation point supporting the IT infrastructure of clients across the South East. Having an MSP background would be an advantage here. Great opportunity to work with a growing company with ambitious goals offering growth and training opportunities in a fun and hardworking culture. This is predominantly an office based position with the option of working from home one day a week. Job description: * Managing helpdesk ensuring SLA’s are met and the appropriate resources aligned more

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    Applications:
    Less than 10
  9. Service Desk Manager

    Posted 29/09/2021 by Honeypot Digital LTD

    Salary:
    £27,000 - £32,000/annum
    Location:
    Stoke-on-Trent, Staffordshire
    Job Type:
    Permanent

    Service Desk Manager - Fixed term contract until February 2023 - Staffordshire My client delivers fully managed IT services to a wide range of public sector clients. Due to maternity leave, they are now looking to hire a Service Desk Manager on a fixed term contract. The Service Desk Manager will be responsible for the efficient management and service performance of live customer services. This will include monitoring agreed service levels and investigating non-achievements along with ensuring suggested improvements are clear and defined for each service in line with the agreed Service Management Plans (SMPs) and any Operational Level Agreements more

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    Applications:
    Less than 10
  10. Service Support Manager

    Posted a week ago by SCC

    Location:
    Birmingham, West Midlands (County)
    Job Type:
    Permanent

    The Service Support Manager role provides a critical support function for the Service Delivery team both externally and internally. The Service Support Manager assists a number of Service Delivery Managers in providing an excellent Customer experience and consistent focus to provide a consistent support mechanism for all Customer contracts. The Service Support Manager drives Customer service SLA achievement and Customer satisfaction by maintaining accurate Customer data on action trackers, risk logs, SIP (Service Improvement) trackers, contract trackers and other Customer documents and on a daily basis will coordinate Customer BAU issues more

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  11. Manager Services Sales

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    As a member of the Palo Alto Networks EMEA team, you will be responsible for partnering with Regional Account Managers and Partners to sell value-added services into enterprise and large commercial accounts. These services include Professional Services and Advanced Support Services. You will employ world-class account management, collaboration, and strategic selling skills to define solutions, identify cross-selling and up-selling opportunities within enterprise accounts. Are you a highly competent presenter, with a demonstrable track record of selling services to C-level executives? If so, then this may be the role for you! In this role more

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  12. IT Service Desk Manager

    Posted 2 weeks ago by Hunter Selection

    Salary:
    £28,000 - £35,000/annum
    Location:
    Redditch, Worcestershire
    Job Type:
    Permanent

    Service Desk Manager - Redditch - £35000 I'm currently recruiting for a Service Desk Manager with a growing client of mine based in Redditch. As Service Desk Manager you'll be responsible for overseeing the day to day operations of the service desk. The work will be varied and interesting, with a 60/40 mix of technical work to managerial tasks - including 2nd Line Support, delegation of tickets and tasks & mentoring of junior staff. In addition to this, you will be responsible for managing SLA's, KPI's & keeping to deadlines. This is a brilliant opportunity for someone with similar experience keen on progressing up the IT career ladder more

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    Applications:
    Less than 10
  13. Service Design Transition Manager

    Posted a week ago by Morson Talent

    Location:
    Greater Manchester
    Job Type:
    Permanent

    My client is looking for several Service Design & Transition Managers to be responsible for working with project managers to ensure the planned, documented and cost effective transitive of a number of projects into BAU service. This is an initial 6 month FIXED TERM CONTRACT. It is likely you will come from an ITIL based service delivery background, be process driven and skilled at creatin process documentation. You will look after a large portfolio of projects at various stages of the transition lifecycle. Knowledge & Experience Experience in IT service design and support workflows (either via Architecture or Service Delivery disciplines more

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  14. Service Desk Manager- Central London

    Posted 24/09/2021 by NexusJobs

    Salary:
    £25,000 - £35,000/yearly
    Location:
    Central London,London
    Job Type:
    Permanent

    Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently more

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  15. Senior Service Delivery Manager - Contract

    Posted 6 hours ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  16. Account Manager, Sales - IT Services

    Posted 2 days ago by Computeam

    Remote job
    Salary:
    £24,000 - £28,000/annum
    Location:
    Coventry, West Midlands (County)
    Job Type:
    Permanent

    Account Manager - West Midlands (Coventry, Solihull) Do you have the drive, ethic and compassion to build your desk and provide an outstanding service to your clients? Would providing the best possible solutions become your part in our commitment to improving lifelong outcomes through amazing IT provisions in schools? Do you have around 4 years’ experience of Account Management, with a good understanding of IT networking and a high level of computer literacy? Are you curious or already on the path of working towards a better world for all, using your efforts for a real purpose? If so, please read on as this fantastic opportunity could be exactly more

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  17. Manager, Customer Service Solution Consulting

    Posted 3 days ago by ServiceNow

    Location:
    Staines
    Job Type:
    Permanent

    As Solution Consulting Manager, Customer Experience you will be responsible for supporting the technical sales efforts managing a team of highly motivated Presales Solution Consultants based across UK&I. You will manage the team of product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations more

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  18. Channel Business Manager, Service Providers - Prisma SASE

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    Your Career Prisma SASE is the industry’s most complete SASE (Secure Access Service Edge) solution with industry-first innovations and a full set of best-of-breed capabilities; Firewall as a Service (FWaaS), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Zero Trust Network Access (ZTNA) & Software-defined WAN (SD-WAN) As the Channel Business Manager Service Provider you will be responsible for the company’s managed services SASE business with the company’s Service Provider, Managed Security Service Provider, System Integrator and Internet Service Provider partners, with the goal of growing the company’s market share by building more

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  19. Account Manager IT Sales, Managed Services

    Posted a week ago by Applause IT Recruitment Ltd

    Quick apply
    Salary:
    £25,000 - £30,000/annum + Great Commission + Bens
    Location:
    Chesterfield, Derbyshire
    Job Type:
    Permanent

    Account Manager - IT Managed Services Provider, Value Added IT Sales Chesterfield, South Yorkshire - Commutable from Sheffield, Mansfield, Worksop £25,000 - £30,000 Basic + Excellent Commission Structure + Bens. Double OTE to 60K achievable here Established IT Managed Services Company (MS Gold Partner) and Nutanix Select Partner, requires new IT Sales Account Manager to tight knit sales team in their new Chesterfield office selling a full range of IT equipment, hosting, IT project consulting services and managed service support contracts. In this role you will be selling to an existing portfolio of managed services customers promoting more

    Applications:
    Less than 10
  20. Senior UX Manager, Merchant Services (Remote, Europe)

    Posted 3 days ago by Shopify

    Location:
    London
    Job Type:
    Permanent

    We’re looking for a senior user experience leader to help us understand and explore our next set of challenges. We need someone capable of building opinions using research insights, data, and experience. Someone who is comfortable defining goals, direction and strategy, but also comfortable getting into the weeds and working hands on with their teams. At Shopify, leaders sketch too. They thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We’re fascinated by how you think, how you break down problems, and come up with solutions. We look for those who question, who are more

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  21. Test Manager - Financial Services - Data Migration

    Posted 3 days ago by Eurofins

    Location:
    Birmingham
    Job Type:
    Permanent

    Test Manager - Financial Services - Data Migration We are looking to expand our Test Management Consultancy with a fantastic opportunity to come and work for us on an exciting and large data migration programme within our partner within the financial services sector. Key Responsibilities: Positively represent the Testing function at key meetings. Develop and lead the test scope, approach and effort for each project, ensuring that test cases and scripts are generated to support the testing cycles Oversee the use a variety of test approaches to test solutions, ensuring the maintenance of quality and standards in each product Coordination more

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  22. Service Desk Administrator - 6mth FTC

    Posted 2 days ago by ATS Euromaster

    Quick apply
    Location:
    Nechells, City and Borough of Birmingham
    Job Type:
    Contract

    We currently have a vacancy for a Service Desk Administrator on a 6 month fixed term contract reporting into the Facilities & Service Desk Manager based at our head office in Aston, Birmingham. As Service Desk Administrator, you will be responsible for receiving work requests from all areas of the business and liaising with suppliers and contractors, to undertake various works/services using the purchase order system. Key Responsibilities include: * Ensuring all telephone calls and emails are consistently answered in a timely and professional manner * Logging all requests for service, maintenance and repairs on the system provided more

  23. Capacity Manager

    Posted 30/09/2021 by Erin Associates

    Location:
    Chorley
    Job Type:
    Permanent

    Capacity Manager – Chorley Capacity Management, ITIL, ISO standards, Forecasting, Service Levels This advanced solutions provider requires a driven and self-motivated Capacity Manager to join their busy technical services team and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the Customer Management function with their customers and developing strategies in line with continual service improvement.   The Capacity Manager will be responsible for: Forecasting, trending, modelling, and documenting client requirements and working with clients and service delivery more

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  24. Test Manager - financial services, banking. Great new role - 8 month contract

    Posted 4 days ago by Tilt Recruitment

    Location:
    kent
    Job Type:
    Contract

    Test Manager - Financial Services, c £500- £575 per day- INSIDE IR35 , 8 months initially Our long standing client, a highly respected professional services organisation and top rated employer are on a continued growth curve, are keen to further enhance their testing capability with a Test Manager.  This role will suit an experienced Test Management professional who is looking for some interesting work and wants to work with a great bunch of people! This role will be specifically to lead the End to End test activity and Test governance for a system migration - a Treasury Management system (so any experience of Treasury systems will highly more

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  25. Local Support Technician

    Posted 6 days ago by Adecco

    Salary:
    £12.26/hour Holiday
    Location:
    Lewes, East Sussex
    Job Type:
    Temporary

    Council East Sussec County Council Job Title Local Support Technician Pay Rate £12.26 Hours 36 Duration 6 Month Initial Contract Location Lewes/Eastbourne Description Role Duties: Contribute to the provision of a high quality service through the provision of onsite ICT services. Plan and organise own work, support and advise junior colleagues as appropriate, having regard to the effective use of resources and safe working practices. Liaise with customers, stakeholders and colleagues as appropriate and recommend courses of action within scope and bound of the role. Provide remote and telephone support alongside more

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