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  1. Service Manager

    Posted 3 days ago by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Project / Service Manager

    Posted 2 hours ago by DCA Recruitment

    Location:
    BT78, Mount Pleasant, Fermanagh and Omagh
    Job Type:
    Permanent

    Project / Service Manager Omagh Analytical / Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule - manages variances Proactively performance monitoring and reporting on project/service scope, time, cost, quality, risks and overall project/program health. Leading the project/service team, working with global suppliers, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention more

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  3. Infrastructure Service Delivery Manager

    Posted 8 hours ago by Raytheon

    Featured job
    Location:
    KY7, Markinch, Fife
    Job Type:
    Permanent

    Job Title: Infrastructure Service Delivery Manager Location(s): UK (Nationwide Responsibility) - Remote working offered Summary of Role: This management role reports to the Head of Technical Service Delivery and is accountable for the full service and support lifecycle of all IT Infrastructure services including all third-party hosted and internally managed IT infrastructure encompassing all datacentre, network and site-based infrastructure services. In addition to a strong technology background the role also requires project management acumen, excellent vendor management skills and a service-oriented approach to infrastructure operations more

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  4. Professional Services Manager

    Posted 2 weeks ago by Opus Recruitment Solutions

    Salary:
    £80,000 - £90,000/annum £10,000
    Location:
    Manchester
    Job Type:
    Permanent

    I have an amazing opportunity for an experienced Professional Services Manager to join one of the worlds most exciting and fastest-growing tech providers. They provide mission critical network infrastructure services for some of the globes largest and most successful companies. They are looking for a Professional Services Manager to join them out of growth to take charge of a team of 6 Consultants based throughout the EMEA region. Core Responsibilities; Define team goals for Consulting that align with overall PS goals. Working with the Director of PS, support defining operational metrics for the consulting team, to demonstrate the performance more

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    Applications:
    Less than 10
  5. Service Transition Manager

    Posted a week ago by Network IT Recruitment Ltd

    Salary:
    £60,000 - £65,000/annum Full Company Benefits
    Location:
    Birmingham
    Job Type:
    Permanent

    A dynamic Service Transition Manager is now being sought by an international education and research organisation, to undertake an exciting and challenging role focussed and leading and evolving diverse application services delivered to a demanding enterprise scale user base.   As the Service Transitional Manager, you will use your commercial experience to assist the Organisation to evolve a 5-year strategy to increase automation of processes and implement a more service management focussed approach driven by a gradual transition to cloud services. As the successful Service Transition Manager, you will take responsibility for a number application more

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    Applications:
    Less than 10
  6. Service Desk Manager

    Posted 3 days ago by InTechnology Group

    Salary:
    £60,000 - £70,000/annum Plus Benefits
    Location:
    London
    Job Type:
    Permanent

    Service Desk Manager Location: London Salary: £60000 - £70000 Sector: Managed Service Provider A leading, forward-thinking managed service provider has an exciting opportunity for a talented Technical Service Desk Manager to manage their ever-growing service desk team. My client, a highly dynamic and successful IT solutions provider and consultancy in services, hardware, software and networking need a highly technical escalation lead or manager with MSP experience! As their Technical Service Desk Manager, you will be responsible for managing the Service Desk team and providing overflow 2nd to 3rd level IT support. Management Related Skills more

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    Applications:
    Less than 10
  7. Service Delivery Manager

    Posted 28/09/2021 by Alpha Associates Recruitment Ltd

    Salary:
    £55,000 - £65,000/annum
    Location:
    Trafford Park, Trafford
    Job Type:
    Permanent

    A continually growing client of mine are looking for a number of Service Delivery Managers to join their team in Trafford on a permanent basis. The ideal Service Delivery Manager will come from a Managed Service background, but this isn't essential. Key Experience Required of the Service Delivery Manager: - VMware VCP certification (or similar) - NetApp NCDA qualification (or similar) - Minimum of 3 years' experience utilising an ITIL service management framework - At least 2 years’ experience in a Technical Consultant or IT Infrastructure Management role Desirable Experience Required of the Service Delivery Manager: - Cisco CCDA or higher more

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  8. Service Delivery Manager

    Posted 2 weeks ago by ITRAC LTD

    Remote job
    Location:
    London
    Job Type:
    Permanent

    Role Our rapidly growing leading technology client is looking to consolidate its permanant team with a Service Delivery Manager. Responsibilities * Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service * Maintaining high performance levels for service‐related processes, and implementing improvement activitieswherever necessary * Taking ownership of critical incidents, coordinating with resolution parties, and establishing effectivecommunication between stakeholders for post‐incident reviews * Ensuring that systems, procedures, and methodologies are in place to support outstanding more

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  9. Service Continuity & Strategy Manager

    Posted 04/10/2021 by The Body Shop International Limited

    Featured job
    Location:
    Littlehampton
    Job Type:
    Permanent

    When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop, along with more

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  10. Service Transition Manager

    Posted yesterday by Content+Cloud Limited

    Salary:
    £55,000 - £65,000/annum
    Location:
    London, England, United Kingdom
    Job Type:
    Permanent

    The role of the Content+Cloud Transition Project Manager is to orchestrate seamless, profitable delivery of both projects and transitions to Content+Cloud's clients. The right person will thrive on organising activities and communicating goals, objectives and results between Content+Cloud functional teams and the customer. The Content+Cloud Transition Project Manager will coordinate the overall schedule of work across multiple projects and transitions. The Transition Project Manager is responsible for ensuring the successful transition of new or changed services from sale, through the project phase and into normal service support more

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  11. Service Transition Manager

    Posted a week ago by Cloud Decisions Ltd

    Salary:
    £70,000 - £75,000/annum £5k Car + 15% Bonus + Pension/Benefi
    Location:
    Birmingham
    Job Type:
    Permanent

    Service Transition Manager  To £70k + 15% bonus + £5k Car  + Great Pension + Benefits! Birmingham (Remote/Office - Hybrid Model)  The client: You will join a truly Global IT Services business with an amazing culture, large scale enterpise clients, many of which are household names, and a people culture built on developing both your skills and your career with them. It's a role that should interest most Service Transition Mamnagers looking to build their career in IT services with a global leader and across their flagship enterprise UK accounts. With great benefits including a £Car allowance 15% bonus paid out in full year on year more

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    Applications:
    Less than 10
  12. Manager Services Sales

    Posted 3 days ago by Palo Alto Networks

    Location:
    London
    Job Type:
    Permanent

    As a member of the Palo Alto Networks EMEA team, you will be responsible for partnering with Regional Account Managers and Partners to sell value-added services into enterprise and large commercial accounts. These services include Professional Services and Advanced Support Services. You will employ world-class account management, collaboration, and strategic selling skills to define solutions, identify cross-selling and up-selling opportunities within enterprise accounts. Are you a highly competent presenter, with a demonstrable track record of selling services to C-level executives? If so, then this may be the role for you! In this role more

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  13. IT Client Service Manager - Newcastle

    Posted 6 days ago by Connectment

    Salary:
    £35,000 - £65,000/annum Pension, flexible working, training
    Location:
    Newcastle upon Tyne, Tyne & Wear
    Job Type:
    Permanent

    The Client: Our client is one of the UK’s leading providers of IT Managed Services in the Northeast. They have regional services, with a core focus on security, resilience and connectivity. With 300+ employees who in normal times would be based in Newcastle, London, Maidenhead, and Edinburgh. The option right now is two days in the office and the rest remote working. If a great team culture, real focus on well-being and a desire to work for a supportive company that cares about its’ people is up there with training and career development - then really, we should be talking. The Opportunity: As Client Service Manager, you will primarily more

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    Applications:
    Less than 10
  14. Service Delivery Manager - ITIL - Financial Services

    Posted 27/09/2021 by Highams

    Salary:
    £60,000 - £65,000/annum + bonus + benefits
    Location:
    Redhill, Surrey
    Job Type:
    Permanent

    Service Delivery Manager We are looking for a Service Delivery Manager to join a well known financial services business and take responsibility for managing a Service Delivery team, as well as external suppliers delivery into the business. You will get to own and manage day to day provision of IT services into the business, whilst defining and implementing new Service Delivery processes to ensure greater levels of efficiency in the future. Your responsibilities will include but not limited to: Lead and manage the internal IT Service Delivery teams, including day to day management and mentoring Manager suppliers delivery of IT services more

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  15. Contract Service Desk Manager

    Posted 28/09/2021 by Spectrum IT Recruitment

    Remote job
    Location:
    Winchester, Hampshire
    Job Type:
    Contract

    For: Contract Service Desk Manager Location: Remote with occasional travel to the office for meetings (Winchester) Term: 3 months Rate: Negotiable DOE DBS Check required Job Description Spectrum IT are recruiting for a Contract Service Desk Manager to join one of our clients teams on a 3 month contract and you will be responsible for the management and support of our business-critical applications. You will manage third party providers and work with internal colleagues to ensure systems fully meet business requirements and that the business is getting full value from the systems. You will also manage the support organisation, consisting more

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    Applications:
    Less than 10
  16. IT Service Delivery Manager

    Posted 6 days ago by YourRecruit (UK)

    Salary:
    £45,000 - £65,000/annum
    Location:
    RH1, Redhill, Surrey
    Job Type:
    Permanent

    IT Service Delivery Manager £40,000 - £65,000 + plus quarterly bonus Excellent Benefits including, 30 days holiday, pension (3% employer matched), corporate rates for private medical insurance, sharesave scheme, childcare, local and high street discounts Redhill, RH1 Our client, an exceptional financial services organisation who operate globally, are looking for an experienced IT Business Analyst to join them on a permanent basis, to support business improvement projects, understanding business change needs and supporting the delivery of new requirements throughout the project lifecycle. The job holder will have direct responsibility more

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    Applications:
    Less than 10
  17. IT Service Delivery Manager

    Posted 28/09/2021 by Intec Select Ltd

    Salary:
    £60,000 - £80,000/annum Comptetitive Benefits Package
    Location:
    City Of London
    Job Type:
    Permanent

    IT Service Delivery Manager Company overview: A global corporation with 48 offices in 22 countries and over 1500 employees across the globe is currently hiring an IT Service Delivery Manager who is able to provide technical leadership to a small EMEA based service desk and act as the key point of escalation / ownership for user incidents, service requests and service quality, with an unrivalled passion for continual service improvement. This role is a permanent opportunity paying up to £80,000 & offers an excellent benefits package with 1 day remote working. Our client is a fascinating corporation, with a luxurious office in the heart of more

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  18. Professional Services Manager - Governance Risk & Compliance

    Posted just now by Deerfoot IT Resources Limited

    Salary:
    £80,000 - £90,000/annum +10% Bonus
    Location:
    Slough, Berkshire
    Job Type:
    Permanent

    Professional Services Manager > Governance, Risk and Compliance £80-90k base + 10% Bonus IT Security specialist with hands on experience Hybrid working model - WFH / Burnham, Berkshire Our client is a global technology partner for corporate legal departments, risk & compliance teams, and HR professionals seeking to raise productivity, control expense and mitigate risk. Skills / Environment - Bachelor's degree - 5+ years experience with software company - 3 years managing a Professional Services team - Leadership Role Overview: This role is responsible for the delivery of profitable, high-quality implementation engagements to both new more

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  19. Service Desk Manager - GBP 65000

    Posted 04/10/2021 by InTechnology Group

    Salary:
    £60,000 - £65,000/annum Plus Benefits
    Location:
    London
    Job Type:
    Permanent

    Service Desk Manager - GBP 65000 Location: London Salary: GBP 60000 - GBP 65000 **INTERVIEWING NOW - DO NOT MISS OUT** A leading, forward-thinking managed service provider has an exciting opportunity for a talented Technical Service Desk Manager to manage their ever-growing service desk team. My client, a highly dynamic and successful IT solutions provider and consultancy in services, hardware, software and networking need a highly technical escalation lead or manager with MSP experience! As their Technical Service Desk Manager, you will be responsible for managing the Service Desk team and providing overflow 2nd to 3rd level IT support more

    Apply Now
  20. Service Delivery Excellence Manager

    Posted a week ago by Huntress

    Salary:
    £60,000 - £66,000/annum
    Location:
    Reading, Berkshire
    Job Type:
    Contract

    A global powerhouse within the technology industry is looking for a Service Delivery Excellence Manager to join their team on an initial 8 month contract (high possibility of extension) in Reading Key Deliverables & Responsibilities This role will be responsible for supporting the Service Centre Delivery Excellence Team. You must be able to integrate into a small, talented, supportive, and hardworking team as many of our projects have interdependencies. The Delivery Excellence Team Focuses on: Identifying, prioritizing, and driving best practice Delivery Excellence implementation across a portfolio of services. Accelerating the journey more

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    Applications:
    Less than 10
  21. Service Desk Manager (Network & Telephony)

    Posted a week ago by Intec Select Ltd

    Salary:
    £50,000 - £75,000/annum Bonus & Excellent Benefts
    Location:
    Chatham
    Job Type:
    Permanent

    Service Delivery Manager (Network/Telephony) Role overview: A highly reputable financial services corporation is currently hiring a Service Delivery Manager who has strong capabilities in Network (cisco) and Telephony (voip) technologies. Additionally, the chosen SDM must have experience leading a team of Network Support Analysts and be accountable for delivering monitoring, event management, project and BAU support across sites and branch offices. This a permanent opportunity between £50,000 to £75,000 & bonus (15%) & excellent benefits package with remote working. The chosen SDM will liaise between Infrastructures and be responsible more

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    Applications:
    Less than 10
  22. Service Delivery Manager - EdTech SAAS

    Posted 2 days ago by Robert Walters

    Salary:
    £65,000 - £80,000/annum
    Location:
    London
    Job Type:
    Permanent

    Robert Walters have been exclusively engaged to recruit for a brand new role where Kidsloop are seeking an experienced Service Delivery Manager to provide technical leadership to our UK Service Desk and to act as the key point of escalation as well as taking ownership for user incidents, service requests and service quality, in a rapidly expanding global EdTech business. This is a hands-on role where you'll take ownership and responsibility for anything related to our UK IT Platform within Service Delivery, an exciting challenge! A UK-based role with a HQ in London. About Kidsloop A fundamental pillar of our company is the belief that learning more

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    Applications:
    Less than 10
  23. Service Delivery Manager - IT Security

    Posted a week ago by Cloud Decisions Ltd

    Salary:
    £65,000/annum 10% Bonus+Pension+Benefits
    Location:
    Slough
    Job Type:
    Permanent

    Service Delivery Manager -  IT Security  To £65k + 10% bonus + Great Pension + Benefits Slough (Remote/Office - Hybrid Model)  The client: You will join a truly Global IT Services business with an amazing culture, large scale enterpise clients, many of which are household names, and of course a culture built on developing both your skills and your career with them. it's a role that shoudl interest most SDM's looking to build their career in IT services, especially when this particular role will see you manage the IT Security sepcific servcie lines within the organsation anf predominnently within one of their flagship enterpise global accounts more

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  24. Senior Service Delivery Manager - Contract

    Posted 6 hours ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  25. IT Service Improvement Manager / Process Improvement Manager

    Posted 3 days ago by Eligo Recruitment Ltd

    Salary:
    £55,000 - £65,000/annum Hybrid Working
    Location:
    Berkshire
    Job Type:
    Permanent

    My client is looking to recruit a service improvement manager / process improvement manager. It is likely you have a background in IT Problem Management, or IT Software Service Delivery or IT service management. Our client provides SaaS solutions to enterprise clients. In this role you will be responsible for the review and improvement of service with their largest clients. This might involve Problem management, the review of support process to identify opportunities to improve performace or using lessons learned with one client to anticipate and proactively manage vunerabilities with other key clients. This is a role that will be instrumental more

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    Applications:
    Less than 10