Job Title: IT Service Manager

Location: Northampton

Salary: Up to £75,000 per annum

Employment Type: Full-time

PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE

Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy, Delivery.

Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization.

Responsibilities:

• with suppliers to ensure optimal service delivery and negotiate cost-effective contracts.
• reduce costs while maintaining high-quality service levels.
• discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders.
• service contracts effectively, ensuring compliance and satisfaction.
• and contribute to IT transformation projects aimed at improving efficiency and effectiveness.

Required Skills and Experience:

• experience in IT service management, with a strong understanding of the ITIL framework.
• in utilizing JIRA for tracking and managing IT service requests and incidents.
• with Google Workspace (formerly G Suite) administration and management.
• communication and negotiation skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• project management skills, with the ability to drive initiatives from conception to implementation.
• proactive and solution-oriented approach to problem-solving, with a focus on continuous improvement.

Benefits:

• salary up to £75,000 per annum.
• for professional development and advancement within a dynamic organization.
• benefits package, including healthcare and pension contributions.
• and supportive work environment, fostering innovation and growth.

If you feel this role is for you, please feel free to apply with your CV. Any questions please call Alfie Roberts @ Chapman Tate Associates directly on (phone number removed). If this role isn’t for you, please share this advert to any friends / family / colleagues, who you think this would be relevant for.

PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE