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  1. Service Manager

    Posted 11/11/2021 by Solution Performance Resourcing Ltd

    Salary:
    £400 - £450/day
    Location:
    LS1 5EF
    Job Type:
    Contract

    Team Operations  The role of the Service Manager is to line manage the Pool Team, to ensure smooth operation of these BAU processes, and drive continuous improvement & change. You will support the team’s professional development to achieve this.   The purpose of this team is to operate and continuously improve the data flows and reporting which underpins the organisation's commissioning and revenue collection.   In the first half of each month, the team primarily focus on the smooth operation of data flows and reporting within the monthly reporting window. In the latter half of each month, the focus shifts towards change and continuous improvement more

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  2. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  3. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  4. Service Delivery Manager

    Posted 3 days ago by Project People

    Remote job
    Location:
    Nationwide
    Job Type:
    Contract

    Service Delivery Manager Contract Opportunity Home Working (UK Only) This is a short term contract opportunity working as a Service Delivery Manager on behalf of a leading IT Managed Services Company. Starting ASAP (Dec/Jan) this contract will run until end of March / early April 2022. This is a home working / remote position. As Service Delivery Manager, you will report into the Senior Service Delivery Manager and you will be responsible for service delivery and relationship management to help facilitate the hand over and exit. Your Responsibilities will include : Manages service delivery to the customer in order to deliver contracted more

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  5. Customer Service Manager - Police

    Posted a week ago by Service Care Solutions

    Remote job
    Salary:
    £450/day
    Location:
    City of London, London
    Job Type:
    Contract

    Service Care Solutions are currently recruiting for a Customer Service Manager to work on a full-time, long-term contract with a police force in London. The primary purpose of the Customer Service Manager is to support NDT's customers from the moment they are onboarded, through their in-life journey using the SOH/iHUB services and beyond. Knowledge Knowledge and understanding of service management in the Policing sector would be advantageous but not essential IT Service Management/Operations in a SAAS environment Skills To establish and maintain excellent customer/ stakeholder relationships at all levels ensuring that clear expectations more

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    Applications:
    Less than 10
  6. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  7. Service Delivery Manager - Telecoms

    Posted 3 days ago by Capita

    Salary:
    £0 - £280/day
    Location:
    London, ENG - EC1A 1AH
    Job Type:
    Contract

    DELIVERY MANAGER - TELECOMS £300 PER DAY (INSIDE IR35) BASED FROM HOME We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement more

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  8. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  9. Service Delivery Manager

    Posted 19/11/2021 by Spencer Clarke Group

    Salary:
    £400 - £700/day Negotiable
    Location:
    Westminster
    Job Type:
    Contract

    If you’re searching for a rewarding and fulfilling career opportunity, look no further. Spencer Clarke Group are working alongside Westminster Council to appoint a talented Service Delivery Manager for Web Technology on a Contract basis.  As a Service Delivery Manager you’ll play a vital role in delivering a secure and intelligent digital online strategic solution through a single entry point, which will be the gateway access for our customers to manage account, self-serve and stay connected. The ideal candidate will be forward thinking, driven and determined to make a difference! If that sounds like you, we’d love to hear more

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    Applications:
    Less than 10
  10. Service Now - Product Manager

    Posted 17/11/2021 by Pertemps Scotland

    Salary:
    £450 - £475/day
    Location:
    Edinburgh
    Job Type:
    Temporary

    We are working on behalf of our highly regarded public sector client who require a Technical Service Now Product Manager. This role will normally be based in Edinburgh , but will be home working until further notice. Hours of work Monday to Friday 9.00 am to 5.00 pm (with flexibility). The role will be for approx. 6 Months with possible extension. It attracts a Daily Rate of £475 outside of IR35. Job role Ensure product roadmap is aligned to strategic direction. Leading the Service Enablement team, you will be working to ensure ServiceNow Product supports the direction of Service Management function. The successful supplier will familiar with more

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  11. IT Service Continuity Manager

    Posted 08/11/2021 by aap3

    Salary:
    £484 - £489/day
    Location:
    Preston, Lancashire
    Job Type:
    Contract

    IT Service Continuity Manager Role Summary We have an exciting new contract opportunity based in Preston as a IT Service Continuity Manager. The role will be an initial 7 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation Develop and deliver a Service more

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    Applications:
    Less than 10

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  12. Senior Service Delivery Manager

    Posted 16/11/2021 by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Duties and Responsibilities: Client Relations and Service Development: Develop and manage the Service Level Agreements in line with the current service line aspirations more

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  13. Professional Services Account Manager

    Posted a week ago by Qualitest

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Qualitest is looking for an experienced Professional Services Account Manager to develop relationships with new mid-to-large enterprise-level clients across a number of markets and sectors. The candidate must be able to communicate Qualitest's unique capabilities to deliver complex and customised software quality assurance (QA) services. Core responsibilities of this role is to prospect into, pursue, close, and manage a portfolio of enterprise-level client engagements to grow the Qualitest business. Requirements Originate sales opportunities and guide them through to successful closure; Build strong, long-lasting relationships more

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  14. IT Service Continuity Manager / Risk Manager

    Posted 10/11/2021 by Matchtech

    Remote job
    Salary:
    £386 - £489/annum
    Location:
    Preston, Lancashire
    Job Type:
    Contract

    An IT Service Continuity Manager (ITSCM) is responsible for protecting live service and minimising the impact of a disaster and/or major incident, caused by the loss or failure of IT Services and supporting functions there to support overall continuity and resilience. ITSCM activities align with the Service Continuity Management process, using formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. The ITSCM supports the Major Incident Management discipline following a disaster or major incident event. ITSCM works alongside more

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  15. Senior IT Service / Operations Manager

    Posted a week ago by LA International Computer Consultants Ltd

    Salary:
    £650/daily
    Location:
    Edinburgh,Edinburgh
    Job Type:
    Contract

    My client is an IT service provider who requires a Senior IT Service Manager to join a team which provides Infrastructure Services to their end customer. START: ASAP DURATION: 6 MONTHS RATE: £650 (INSIDE IR35) LOCATION: EDINBURGH - Hybrid working is an available option and will be discussed. We're looking for a IT Service Manager with management experience and specific knowledge around O365 & Cloud services. As an IT Senior Service Manager, you'll work with and represent a department responsible for identifying, developing and implementing multiple IT and change systems and services to meet rapidly evolving customer needs, as well as carrying more

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  16. Senior Service Delivery Manager - Contract

    Posted a week ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  17. IT Service Delivery Manager – Work From Home

    Posted 12 hours ago by Candidate Source

    Remote job
    Salary:
    £450 - £550/day
    Location:
    Manchester
    Job Type:
    Contract

    A fast-growing, successful it company is looking for a fully remote, experienced IT Service Delivery Manager to join the team. They’re after someone with an understanding of technology and SDLC AND enjoys liaising with customers, fixing problems, and improving service delivery and efficiency.  As an IT Service Delivery Manager, your role will include: Ensuring projects are delivered in line with expectations.  Liaising with senior team on deployments.  Providing regular project status updates.  Solving customer problems and identifying bottlenecks.  Carrying out risk assessments and implementing ISO policies.  Collaborating with the delivery more

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  18. IT Service Lead/Project Manager

    Posted a week ago by Fusion People Ltd

    Location:
    Bristol
    Job Type:
    Contract

    IT Service Lead/Project Manager £350 per day (PAYE) £435 per day (Umbrella) Location: Bristol Role outline: *Large programme of work: oProvide steer / leadership to the large digital and technology programme of work (GIS infrastructure supporting the GIS & Data Manager, CRM phase I) oPlan for 22/23 future programme of work (e.g, CRM phase II) oProvide oversight to the Junior Project Manager on other projects (e.g., Optimisation of Teams, Transport Operations relocation, introduction of a new booking system) *Return to the office: Support the Head of People and Assets in the gradual return to the office, ensuring that colleagues are trained more

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    Applications:
    Less than 10
  19. Project Manager - IT / Service Management

    Posted 16/11/2021 by Modis

    Salary:
    £500 - £600/day
    Location:
    Stratford-upon-Avon, Warwickshire
    Job Type:
    Contract

    Project Manager - IT / Service Management Project Manager - IT / Service Management / Service Improvement / Project Management / Stakeholder Management / 3rd Party Management / Prince 2 / Agile / RAID / IAM / IAMT / Access Management . £500 - 600 per day Inside IR35. One of our leading clients is looking to recruit an Project Manager to work on and support some Service Improvements. Location - Remote / Warwickshire / 1-2 days onsite Duration - 6 months Day Rate - £500 - 600 per day Inside IR35 Experience: * Strong project management / delivery * Experience working on Service Improvement or Service Management * End to end project / Programme more

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  20. Programme Manager - Product Lending Services

    Posted a week ago by Synchro Recruitment

    Salary:
    £80,000 - £120,000/annum
    Location:
    City of London, London
    Job Type:
    Permanent

    Programme Manager (Product) - Lending Services Synchro is proud to be working with a global leader in financial services, who providing strategic advice and products to the world's most prominent clients. They are investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. So, to support them on their exciting technical journey, they are looking for an experienced Programme Manager who has experience in driving execution of a digital product business in a scaled Agile delivery framework. You will: Be part of the overall Project more

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    Applications:
    Less than 10
  21. IT Project Manager (Financial Services / Systems)

    Posted 17/11/2021 by Modis

    Salary:
    £475 - £525/day Outside IR35
    Location:
    Northamptonshire
    Job Type:
    Contract

    IT Project Manager / Technical Project Manager / Financial Services / Retail Banking / IT Systems / Implementation / SDLC / Software Development Lifecyle / 3rd party management / stakeholder management. Desirable - exposure to Oracle. One of our leading clients is looking to recruit a IT Project Manager. Location - mixture of remote and Northamptonshire (likely 1-2 days per week in the office) Duration - initially 6 months Day Rate - £475 - 525 per day Outside IR35 Experience: Strong project management - approx. 5 years + Financial Services / Retail Banking experience 3rd party / supplier / stakeholder management IT Systems / SDLC / Application more

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  22. Senior ICT Manager - Microsoft 365

    Posted 3 days ago by 4Recruitment Services

    Salary:
    £350 - £400/day Umbrella
    Location:
    DE4, Oaker, Derbyshire
    Job Type:
    Contract, Temporary

    Senior ICT Manager - Microsoft 365 *Local Council* *Remote working available* *££ Negotiable* The role of Senior ICT Manager 365 will include: * Provide an expert technical knowledge reference point for the Services team activities within ICT, ensuring that ICT teams can perform and deploy functionality in an agile and responsive manner. * Schedule the work of team members within the Services team, ensuring that resources are aligned to achieve the priorities agreed with the Principal ICT Manager. * Work closely with Applications and Enterprise Architecture functions to establish requirements for the regular upgrade and project server more

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  23. Data Migration and Test Team Lead

    Posted 11/11/2021 by Unit4

    Location:
    Reading
    Job Type:
    Permanent

    As a Service Consultancy Coordinator you will: * Customer and/or PM interaction on projects (CRs, Status, plans, questions) - laisse with customers and U4 Project Members (PM, consultants) to ensure that work that needs to be produced is a plan and is effectively going as plan; * Clarification sessions with customers (internal and Unit4 end-customer) before the specific scope is detailed/identified (cross technical clarifications, questions regarding bids, questions on engagements, technical pre-sales); * Operation of the team (daily scrum meetings, planning, task assignment, and follow-up) * Capability Management (assessment of team more

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  24. Delivery Manager-construction,engineering,Defence,automotive

    Posted 11/11/2021 by Project People

    Location:
    Reading, Berkshire
    Job Type:
    Contract

    Delivery Manager x 3 Contract December 2022 Hybrid working We are looking for Delivery Managers who will be responsible for the successful delivery of a series of projects and programmes. These deployments are delivered via Managed Service Partners and Small Works Contractors and are to upgrade and enhance the capabilities of the networks to meet increasing customer demands. We are actively encouraging applications from industries outside of telecommunications, if you have the ability to oversee the delivery of multiple fast paced projects and have worked in a technical environment, we would love to hear from you. Responsibilities more

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    Applications:
    Less than 10
  25. Planner Product Manager IFPD/LED Global Vendor

    Posted 18/11/2021 by MiGrowth

    Location:
    Reading, Berkshire
    Job Type:
    Permanent

    Planner Product Manager IFPD/LED Global Vendor Salary Neg , additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - 50% Work from Home and 50% office based within commuting distance of Hemel Hempstead Candidates residing in :Saint Albans, Harpenden, Watford, Chesham , Amersham, Dunstable, Luton. Boreham wood , Hemel Hempstead, Harrow, Leighton Buzzard, Uxbridge, Northholt, Aylesbury, Reading , Bracknell , Oxford, Northampton, Essex, Cambridge, Stevenage, Newbury, Coventry, MiGrowth are excited to be supporting this Global Vendor of Digital Projectors, 4K UHD Projectors, Interactive more

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    Applications:
    Less than 10