This is an opportunity to join an established, successful IT Managed Services Provider (MSP) with offices across the UK. Using the latest IT technologies, they provide high-quality ‘customer focused’ technical support to nationwide customers in the SME sector.

They are looking for IT Support Technicians to deliver world class technical expertise & service to their clients. At this company, you will not only be joining an exciting and supportive team of engineers, you will be part of a company that encourages lateral thought, innovative ideas & passion for technology. They are committed to finding great people and helping develop their potential.

You must be able to commute to their Birmingham offices.

THE IT SUPPORT TECHNICIAN ROLE:

• Proactive management of multiple customers IT systems
• Provide quality remote support for incidents & requests
• Provision & deploy users on multiple platforms (M365/Azure AD/AD etc.)
• Management of IT Systems monitoring & automation tools
• Responsibility for Backup & Disaster Recovery systems
• Support 2nd to 3rd line client IT issues
• Provide technical guidance & escalation to existing team members
• Support IT solutions for multiple businesses
• Document & update Standard Operating Procedures for client IT systems
• Manage, schedule & record work using IT ticketing tools (PSA)
• Maintain & improve customer service

KEY SKILLS & EXPERIENCE:

• Experience in business IT support
• Up-to-date IT accreditations or Professional IT Certs (e.g. MCSE etc.)
• Expertise on Microsoft Server & Desktop operating systems
• Ability to support Mac devices
• Experience Azure or AWS Cloud platforms
• Experience supporting Microsoft 365
• Knowledge of PowerShell & other common scripting languages
• Full understanding of DNS, DHCP, AD, Intune & GPO
• Good knowledge of networking, including vLan & routing
• Experience with Firewalls (Ideally SOPHOS UTM)
• Experience supporting Remote Access (e.g. RDS)
• Good Knowledge on SharePoint & Teams
• Working knowledge of leading AV & Backup software
• Good knowledge of Virtualisation (VMware, Hyper-V)
• Ability to be professional/friendly over phone/written comms

WHY JOIN THIS COMPANY AS IT SUPPORT TECHNICIAN?
Their employee’s happiness is important to them, and they put a lot of effort into this. The benefits include:

• 25 days holiday + public holidays
• Flexible working arrangements
• Company pension
• Funded training scheme
• Funded perk scheme Perkbox
• Time allowed for personal development
• Childcare voucher scheme
• Company eye care scheme
• Regular staff events
• Regular office lunches
• Regular review schedule

To apply for this role as IT Support Technician, please click apply online and upload an updated copy of your CV.

Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.

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