IT Support Technician (1st Line Support / Helpdesk)

Gloucester

£25,000 to £27,000 + Contributory Pension + 25 Days Holiday + Group Life Assurance + Income Protection + Training and Development + Private Medical Insurance (After Probation)

9/10 Day Working Per Fortnight (Week 1 Monday to Friday, Week 2 Monday to Thursday) – Start Time Between 07.45 to 8.45, Finish 16:30 to 17:30

IT Support Technician required to provide 1st line support within an industry leading supplier of manufacturing machinery with a reputation of global excellence. This is a great opportunity to join a well-established company during an exciting period of growth.

This role would suit candidates either with industry experience providing IT support and/or an IT graduate (or equivalent).

Reporting into the company’s IT Manager, the successful candidate will work within a small team of three where you will contribute to the support and enhancement of the company’s IT infrastructure, ensuring seamless connectivity and availability of IT systems.

The IT Technician Role:

· Dealing with all of the 1st line issues within the business
· Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software.
· Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment.
· Responding to technical support calls
· Test disaster recovery procedures

The IT Technician Candidate:

· Experience of providing 1st line IT support and/or an IT graduate (or equivalent)