Overview:

Responsibilities:

We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure

****Would Consider a Trainee with some Network Fundamentals Skills ***

The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies.

On Site: Reading City Centre

Responsible for: 

• 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks.
• Fault finding through to resolution and customer satisfaction.
• Producing documentation, reports and diagrams plus record keeping.
• Technical installation, testing and support delivering data services.

• Experience in an ITSM toolset essential

• Service Desk support following ITIL processes.
• Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3.

• May require overtime when required for out-of-hours/project activity.

To succeed in the role, the following skills and attributes are key: 

• Excellent customer service skills, including written and oral communication.
• Proven experience in a Networking/IT environment.
• Ability to work alone & within a team to provide the most effective method of service delivery.
• Pride in themselves and their work.
• Highly organized to meet strict deadlines and SLA’s.
• Analytical and detail conscious.

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.