2nd Line Service Desk
Posted 16/05/2024 by Gold Group
- Salary:
- £35,000 - £40,000/annum + Benefits + 10% Bonus
- Location:
- Epsom, Surrey (35 miles)
- Job Type:
- Permanent
Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required. Build rapport and elicit problem details from service desk customers. Prioritise incidents, service requests and problems and be flexible and able to adjust … more