Head of Product Support
Posted 14/05/2024 by Culina Logistics
- Location:
- Rugby (259 miles)
- Job Type:
- Permanent
Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions.Incident … more