2nd Line Service Desk
Posted a week ago by Gold Group
- Salary:
- £35,000 - £40,000/annum + Benefits + 10% Bonus
- Location:
- Epsom, Surrey (100 miles)
- Job Type:
- Permanent
Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required. Build rapport and elicit problem details from service desk customers. Prioritise incidents, service requests and problems and be flexible and able to adjust … more