It’s a great time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents.

We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families. We are therefore committed to building as many new homes as possible, developing innovative solutions and maximising partnerships to positively impact the communities we work in.

We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH.

The Service

The property maintenance and compliance team are split into 5 business units; responsive repairs, voids, external works, building safety and compliance, and business support.

The responsive repairs service is provided by an in-house team of 36 trade operatives, supported by a management and back-office team of 16 employees. 

NPH is seeking to provide great services to its customers. We recognise the services to repair and/or replace failed elements within tenants’ homes are the single most important driver to tenants’ satisfaction. 

The Role

We are looking for a highly organised and customer focused coordinator to help us provide the best possible levels of service and meet performance targets. You will produce, collate and analyse data to support the effective management of trade operatives.

You will be organised and motivated with a can-do attitude and driven by excellent customer service, displaying the core behavioural competencies which support NPH’s values. You will have excellent organisation and planning skills, and the ability to adjust quickly to changing priorities and conditions.

The ideal candidate will have experience in producing and analysing data, and a proven ability to work methodically and to tight timescales. Strong communication skills, both written and verbal are essential.

Key Responsibilities:

• Run data exception reports and actively deal with and address data integrity issues that would affect KPIs. Assist the project team and line managers to reinforce adherence to these processes by trade operatives and scheduling officers, gathering evidence and providing re-training where necessary.
• Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring process adherence is met.
• Coordinate all induction and refresher training as required. Assist with organisation of training, and induction of new starters, taking a lead role in the importance of process adherence and data integrity.
• Analyse performance data from a variety of sources, and use this information to maintain a tracker report, passing the information to team leaders to allow them to action with operatives.

In return, we offer a range of benefits to employees, including:

- Holiday entitlement of 28 days a year (plus public bank holidays), increasing to 33 days after 5 years’ service

- Access to the Local Government Pension Scheme  

- Free parking

- Flexible working arrangements

- Employee discount hub

- Training & development opportunities

If you think this could be the job for you, we would love to hear from you.

At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities, and we create opportunities for their voice to be heard. We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.