Service Desk Manager
Posted 4 days ago by Adria Solutions Ltd
- Salary:
- £45,000 - £55,000/annum
- Location:
- Manchester
- Job Type:
- Permanent
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution. Ensure service levels and response times are met. Report on performance using KPIs and metrics. Develop and implement service desk policies and procedures. Optimise the use of ServiceNow. Manage … more