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Posted 29/04/2024 by Project People
As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities. Technical Capability. Works under … more
Posted 07/05/2024 by Kelly Services (UK) Ltd
Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues. Managing incoming telephone calls/emails to client SLA standards. Accurate logging of … more
