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Posted 13/05/2024 by Integral Recruitment Ltd
Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs. Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service … more
Posted a week ago by Gold Group
Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs. Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday. 2nd … more
