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Displaying 1-3 of 3 jobs
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Posted 4 days ago by Focus Brands
As a 2nd Line IT Support Engineer, you'll be tasked with resolving escalated queries and aiding 1st Line Support Engineers within the timeframes specified by 2nd Line SLAs established by the IT Manager. You'll maintain regular communication with peers to identify areas for process and … more
We found 2 jobs outside your search area.
Posted 4 days ago by Accelerated People Management
Working ticketing systems, troubleshooting & escalations. Using ITSM tools, FreshService. The successful IT Service Desk Analyst will have. Qualification in IT or Computer Science. Technical support, help desk or similar experience. Freshservice or other ITSM tools experience. Please apply … more
Posted yesterday by Sanctuary Graduates
This role will be responsible for diagnosing and troubleshooting system issues reported by clients, managing support ticketing system queues effectively and prioritising work based on client tier and issue urgency/impact. A Customer Success Analyst will also be required to escalate … more
