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  1. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  3. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  4. Service Delivery Manager - Telecoms

    Posted 3 days ago by Capita

    Salary:
    £0 - £280/day
    Location:
    London, ENG - EC1A 1AH
    Job Type:
    Contract

    DELIVERY MANAGER - TELECOMS £300 PER DAY (INSIDE IR35) BASED FROM HOME We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement more

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  5. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  6. Senior Service Delivery Manager

    Posted 16/11/2021 by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Duties and Responsibilities: Client Relations and Service Development: Develop and manage the Service Level Agreements in line with the current service line aspirations more

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  7. Professional Services Account Manager

    Posted a week ago by Qualitest

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Qualitest is looking for an experienced Professional Services Account Manager to develop relationships with new mid-to-large enterprise-level clients across a number of markets and sectors. The candidate must be able to communicate Qualitest's unique capabilities to deliver complex and customised software quality assurance (QA) services. Core responsibilities of this role is to prospect into, pursue, close, and manage a portfolio of enterprise-level client engagements to grow the Qualitest business. Requirements Originate sales opportunities and guide them through to successful closure; Build strong, long-lasting relationships more

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  8. Senior Service Delivery Manager - Contract

    Posted a week ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  9. Service Coordinator

    Posted 10/11/2021 by Optima UK Inc Ltd

    Salary:
    £20,000 - £25,000/annum
    Location:
    Nottingham, Nottinghamshire
    Job Type:
    Permanent

    Job Title Service Co-Ordinator Location Nottingham Salary £25k The Role We are currently recruiting for a Service Co-Ordinator to join a Services Department based in Nottingham In this role, you will be: Support the Service Delivery Manager in building strong working relationships with assigned customer, logistics partners and other departments Be an escalation point for customer issues that Service Desk cannot resolve in a timely manner Assess outcome of customer issues and provide recommendations to address root causes Work with the Service Delivery Manager to discuss and agree making business decisions to resolve current escalations more

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    Applications:
    Less than 10
  10. Client Services Coordinator

    Posted 3 days ago by Node4

    Location:
    DE24, Chaddesden, Derby
    Job Type:
    Permanent

    Client Services Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We have a fantastic opportunity for an experienced coordinator to join a dynamic and fast-paced Client Services team here at Node4. The role will be focused on supporting Account Managers and customers with customer recontracts, 3rd party renewals and the creation and management of all orders to ensure a positive customer experience. If you are someone with strong organisation and time management skills, with high attention to detail more

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  11. Data Migration and Test Team Lead

    Posted 11/11/2021 by Unit4

    Location:
    Reading
    Job Type:
    Permanent

    As a Service Consultancy Coordinator you will: * Customer and/or PM interaction on projects (CRs, Status, plans, questions) - laisse with customers and U4 Project Members (PM, consultants) to ensure that work that needs to be produced is a plan and is effectively going as plan; * Clarification sessions with customers (internal and Unit4 end-customer) before the specific scope is detailed/identified (cross technical clarifications, questions regarding bids, questions on engagements, technical pre-sales); * Operation of the team (daily scrum meetings, planning, task assignment, and follow-up) * Capability Management (assessment of team more

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  12. Delivery Manager-construction,engineering,Defence,automotive

    Posted 11/11/2021 by Project People

    Location:
    Reading, Berkshire
    Job Type:
    Contract

    Delivery Manager x 3 Contract December 2022 Hybrid working We are looking for Delivery Managers who will be responsible for the successful delivery of a series of projects and programmes. These deployments are delivered via Managed Service Partners and Small Works Contractors and are to upgrade and enhance the capabilities of the networks to meet increasing customer demands. We are actively encouraging applications from industries outside of telecommunications, if you have the ability to oversee the delivery of multiple fast paced projects and have worked in a technical environment, we would love to hear from you. Responsibilities more

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    Applications:
    Less than 10
  13. Planner Product Manager IFPD/LED Global Vendor

    Posted 18/11/2021 by MiGrowth

    Location:
    Reading, Berkshire
    Job Type:
    Permanent

    Planner Product Manager IFPD/LED Global Vendor Salary Neg , additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - 50% Work from Home and 50% office based within commuting distance of Hemel Hempstead Candidates residing in :Saint Albans, Harpenden, Watford, Chesham , Amersham, Dunstable, Luton. Boreham wood , Hemel Hempstead, Harrow, Leighton Buzzard, Uxbridge, Northholt, Aylesbury, Reading , Bracknell , Oxford, Northampton, Essex, Cambridge, Stevenage, Newbury, Coventry, MiGrowth are excited to be supporting this Global Vendor of Digital Projectors, 4K UHD Projectors, Interactive more

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    Applications:
    Less than 10
  14. 1st Line Service Desk Analyst

    Posted 5 days ago by SCC

    Location:
    Stevenage, Hertfordshire
    Job Type:
    Permanent

    We are SCC - Specialist Computer Centres - Europe leading independent IT services organisation. We now have an exciting career opportunity for a talented individual to join our organisation, based on site at our customer's facility in Stevenage. Responsibilities: The 1st Line Service Desk Analyst is responsible for supporting the client's internal users on their desktop environment. The role will involve shift rotation covering hours between 7am - 7pm The role of 1st Line Service Desk and Video Conferencing Analyst is first line call handling, by taking calls from the clients internal users, following agreed scripts to effect a first call more

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  15. 1st Line Support Analyst

    Posted 4 days ago by Intec Select Ltd

    Salary:
    £19,000 - £25,000/annum
    Location:
    Sidcup
    Job Type:
    Permanent

    ServiceDesk / 1st Line Support Analyst - £19-£25k + Excellent Benefits Overview: An excellent opportunity has arisen for an experienced ServiceDesk Support Analyst with a multiple award winning Cloud consultancy in the Sidcup, Kent Area. Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. Role & Responsibilities: • Handle customer incidents and service requests in a professional, courteous manner over the phone and via email more

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  16. SENIOR IT TECHNICIAN

    Posted 15/11/2021 by Verelogic

    Salary:
    £0 - £40,000/annum
    Location:
    Swindon
    Job Type:
    Permanent

      SENIOR IT TECHNICIAN - SWINDON SALARY - DOE Role Overview Exceptional service sits at the heart of our business. This exciting new role is part of our vision to be famous for customer engagement by delivering true Managed Service to our customers. The Senior IT Technician will become a key member of the wider Operations team which plays a pivotal role in the continued success of the team and is integral to the ambitious growth plans of the business through the delivery of exceptional customer service. Key Responsibilities Develop and maintain excellent relationships with customers and stakeholders. Delivery of Projects to include more

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  17. Service Desk Agent

    Posted 18/11/2021 by Project People

    Location:
    Wakefield, West Yorkshire
    Job Type:
    Contract

    Position: Service Desk Agent Contract: 6 - 12 months Location: Wakefield Exciting new opportunity for Service Desk Agents based in Wakefield on a Temporary contract 6 / 12 months for a leading IT company which is looking for candidates that would be potential and suitable permanent employees at the end of the contract. As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Role responsibilities: Technical Capability. Works under supervision, supporting standard technical queries more

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    Applications:
    Less than 10
  18. Service Desk Analyst - Nights and Days

    Posted 15/11/2021 by Daisy Group

    Location:
    Birstall
    Job Type:
    Permanent

    • Logging new incidents and service requests received by email, telephone or customer portal • Providing technical response to Client end-users and Service Desks • Provide immediate resolution over the phone where possible • IT and telephony system administration including software moves, adds and changes • Completing IT and telephony system routine maintenance • Responding to monitoring alerts to identify and take appropriate action to avoid service impact • Diagnosing and resolving software, hardware and usage issues • Building, deploying and configuring hardware platforms • Installing and configuring software • Understanding and utilising more

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  19. 1st Line Support

    Posted 19/11/2021 by Index

    Location:
    GU2, Fairlands, Surrey
    Job Type:
    Permanent

    Our client based in Guildford is seeking a 1st Line Support person to perform 1st line duties for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users across multiple sites. Key Tasks • Receive calls from users in relation to any technical incident or query • Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken • Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques • Continued development of more

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    Applications:
    Less than 10
  20. Implementation Specialist

    Posted 15/11/2021 by Visa

    Location:
    Reading
    Job Type:
    Permanent

    The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW) which would be pre-agreed between CyberSource IS Management and the Customer. The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting CyberSource clients in their project delivery. The IS will work with internal and external more

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  21. Out Of Hours Service Desk Agent

    Posted 6 days ago by Project People

    Location:
    Wakefield, West Yorkshire
    Job Type:
    Contract

    Role: Service Desk Agent (Shifts) Location: Wakefield Type: 6 month rolling contract Role Purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. This role will involve shift patterns and involve working weekends. Required to be flexible with shift patterns. Key Accountabilities: Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness more

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  22. IT administrator

    Posted 4 days ago by Only FE

    Salary:
    £17,189 - £17,917/annum
    Location:
    Blackburn
    Job Type:
    Permanent

    IT Administrator £17,189 - £17,917 per annum pro rata 20 per week/ 40 weeks per year (Term Time Only) The Role Working within the College ‘Business Support Team of the Year 2020’ and responsible to the IT Services Manager (within the wider MIS/IT service area), you will provide a comprehensive IT procurement and administrative service. You will provide a responsive and high-quality service to all stakeholders wishing to acquire IT hardware, software and services from across the College. What we are looking for Applications are invited from candidates who have a GCSE Maths & English grade 9-4 or other relevant level 2 national equivalent more

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  23. Out of Hours Service Desk Agent

    Posted 17/11/2021 by Project People

    Salary:
    £9.50/hour
    Location:
    Wakefield, West Yorkshire
    Job Type:
    Temporary

    Role Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. This role will cover 7pm to 11pm for 2 to 3 evenings through week and involve working weekends. Required to be flexible with shift patterns. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). * Business Awareness. Develops an understanding of customer's environment and service more

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  24. Product Proposition Lead - 12months FTC - Homebased

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    You will be responsible for the development of Entitlement Services’ new service offerings over the secondment term. You will be supported by a project team consisting of sales and delivery colleagues in order to create new propositions, assist in the architecture of these and project manage them into a LIVE environment. You will be responsible for looking at further service opportunities once the contract has gone LIVE. There will be no people management responsibility in this role and a delivery manager will be assigned to all contracts signed. In order to successfully deliver the new services you will work closely with the ES senior management more

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  25. Workfront Solution Services Architect (m/f/x)

    Posted 15/11/2021 by Netcentric

    Location:
    London
    Job Type:
    Permanent

    The Workfront Solution Services Architect is a high-profile role responsible for services value positioning, requirements gathering/scoping, solution development, proposal preparation, and presentation of the Workfront Enterprise Work Management Platform (EWM). More importantly, this role requires a self-starter known as an influential strategist with the demonstrated ability to communicate, present, and influence credibly at all levels of a customer’s organization: C-Suite, business manager, administrator, and end-users. The role is responsible for working closely with our Netcentric Sales Teams to analyze customer use cases and prescribe services more

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