Digital Signage Project Manager
My client is a major visual communications group who specialise in the design, print and fulfilment of promotional marketing materials. Their aim is to innovate, progress and evolve their clients’ marketing campaigns.
They are proud to work in close collaboration with some of the world’s biggest brands to bring their physical spaces into the digital world to increase customer engagement by designing, implementing and managing digital signage systems for their clients.
Role Overview
Their ideal candidate possesses in-depth knowledge of current Digital Signage technology and places a high emphasis on meeting their clients’ needs. Experience in managing signage systems and working with clients to advise and proactively resolve onsite faults would be extremely advantageous.
In this role you will be responsible for the day-to-day on-site support and maintenance of digital signage across their customers’ sites.
Key Responsibilities
- Assisting with the implementation of digital signage hardware, software and services. Assisting with the full process from equipment specification to install; liaising with clients and suppliers to ensure the correct equipment is installed within pre-agreed timelines and budgets.
- Work with clients to identify their requirements and formulate technical signage quotes, maintain liaison with clients and suppliers to ensure the seamless execution of projects
- Maintaining, managing and servicing their client's inventory and working proactively. As part of this responsibility, you will be required to ensure that the digital signage systems they manage for their clients are maintained and fixed within the client's strict SLAs.
- Manage asset register, ensuring all asset and installation details are kept updated.
- Track and record all projects, ensuring all plans and documentation are accessible when required.
- Managing Content Management Systems and supporting their clients with any issues.
- Perform routine preventive maintenance checks & services on AV system.
- Pro-active and re-active service and maintenance including performing basic troubleshooting on AV systems for break fix resolutions.
- Out of hours work may be required to suit business and client demands
Essential Knowledge, Skills and Experience Required
- Strong computer skills especially in Excel.
- Project management is vital as this role will manage many fast moving and changing client requirements.
- Ability to balance multiple tasks with changing priorities.
- Good knowledge of windows 10 and android systems.
- Ability to resolve issues effectively and methodically.
- Strong organizational skills and excellent attention to detail.
- Excellent communication and interpersonal skills both verbal and written.
- Strong Customer Service and Technical skills required.
- Experience working with a helpdesk system.
- Minimum experience of 5 years working in a similar role.
Desired Knowledge, Skills and Experience
- Experience in managing digital system or AV systems is a must have.
- Good understanding of the technical aspects of digital signage
Project Delivery
- Able to undertake independent project work related to areas of responsibility.
- Proven experience in project planning.
- Project related qualifications such as Prince2 would be beneficial.
Excellent training and career development opportunities exist for the right candidate.
Based Waltham Abbey 1 - 2 days per week, 3 - 4 days remote.
Basic salary £40-50,000 + excellent benefits
