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Posted a week ago by Adria Solutions Ltd
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities. Lead the 24/7 service desk team, managing incidents, requests, and … more
Posted 24/05/2024 by Travel Counsellors
Act as a technical lead and escalation point for more complex application-related incidents within the wider technology department. Manage live issues with external providers. Escalate to, support and liaise with third-party suppliers where necessary to drive resolutions. Coordinate and … more
