Application Support Analyst - COBOL - Expiring soon!
Posted 22/05/2024 by Chapman Tate Associates
Application Support Analyst – COBOL
Location: Hybrid, London/Birmingham
Salary range £35,000 - £48,000 dependant on experience
Role:
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels.
Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver.
Responsibilities:
- Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately.
- Close all Incidents and Requests with agreement from the customer.
- Monitor the sources for new Incidents and Service Requests
- Effectively communicate with the customer, during the lifecycle of a fault/ incident.
- Debugging Software and applying data or product fixes where appropriate
- Ratification and implementation of new software versions.
- Support of Customer User Acceptance Testing.
Key Skills required:
• A minimum of 2 years commercial experience of COBOL
• Experienced programmer in Cobol and ‘embedded SQL’ coding (essential), Cobol.NET, VB.NET (preferable) and SQL data handling
• Good knowledge of COBOL with ‘embedded SQL’ coding
• Experience of COBOL.NET, VB.NET, developing systems for the financial sector (Trading platforms; Financial messaging; security settlement)
• Familiarity with principles of application communication – FTP, sFTP, MQ Messaging
• Agile development practices
• Configuration Management & Continuous Integration
• Experience of GitLab lifecycle tool
This is a great opportunity for the right candidate to progress their career.
Please apply ASAP to be considered.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 22
- Job ID:
- 221697789
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