Role: Senior Technical Support
Location: Cheshire/Crewe
Salary: £35,000 - £40,000
Industry: Managed Services
Benefits: 28 days Holiday, car allowance and pension

Are you ready to elevate your career in IT support? We're on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from £35,000 to £40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow.

Why Join Us?

* Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4).
* Take advantage of a company van (complete with a fuel card for business use) or expensed mileage.
* Secure your future with a workplace pension and revel in the convenience of free parking.
* Embrace a generous 28 days of annual leave to recharge and explore.

Your Responsibilities:

* Collaborate with and support our dynamic team, fostering a culture of success.
* Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits.
* Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients.
* Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment.
* Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands.
* Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base.
* Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings.
* Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues.

Your Qualities and Skills:

* Exude professionalism and a positive attitude, embodying our commitment to excellence.
* Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow.
* Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment.
* Communicate effectively, both verbally and in writing, maintaining polished presentation.
* Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie.
* Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies.
* Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts.
* Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement.

This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( tom . craig @ nextech - group . co .uk )