An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.

As a 1st Line Support Engineer, you’ll require the following essentials:

• Background of working in a 1st Line/ Helpdesk role
• Good understanding of Office 365 and Active Directory
• Great communication skills, to communicate with colleagues
• Ability to identify process improvement  

As part of the 1st Line Support Engineer role, you’ll also be:

• Respond in a timely manner to queries and adhere to the KPI’s in place
• Adhering to company policies and procedures
• Uses experience to address user problems and look for potential solutions
• Share knowledge and expertise with others
• Support other team members as required
• Record and track issues from outset to conclusion.
• Working methodically to respond to, day by day operational needs
• Adept at avoiding service disruptions and maintaining SLA and information security requirements
• Escalate any unresolved issues
• Ideally hold ITIL framework knowledge and qualifications.
• Have a good understanding of ServiceNow

Working Hours

• Consistency of work - 5 days per week Monday - Friday between the hours of 6am – 7pm
• Weekends will be based on a 1 in 8 rota
• You will be required to complete On Call on a rota basis up to 11pm during weekdays

Benefits

 Group Personal Pension

• Annual Salary review 
• Annual bonus scheme 
• Wellbeing initiatives
• Subsidised gym memberships

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment business in relation to this vacancy.

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