Service Desk Analyst

Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed.

Circa £27,000 - £30,000

Permanent

We are currently assisting a prestigious client with their search for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

• Deal with customer enquiries and requests
• Provide support for all desktop-used technologies
• Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams
• Assist with the set-up and issue of IT equipment to employees
• Assist with the patching of data network connections for servers

To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following:

• Familiar with Microsoft technologies
• Ability to demonstrate organisational skills
• Windows desktop support experience
• Experience in support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd-party vendors.
• Experience of quality customer service

To apply for this full-time Service Desk Analyst job in London, please contact Deerfoot IT Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation ((phone number removed)). Deerfoot is also climate-positive in partnership with Ecologi.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.