Job Role: IT Support Engineer

Location: Bolton, Manchester

Salary: £25,000 - £29,000

My client, an esteemed telecommunications company are seeking an experienced IT Support Engineer to joining their dynamic team. This role is pivotal in ensuring seamless IT operations for both customers and internal staff.

Key Responsibilities:

• Handle initial inquiries and incidents reported by customers and internal staff.
• Provide troubleshooting and resolve technical issues, including password resets, software installs, and both software and hardware support.
• Offer advanced technical support, diagnosing and resolving complex technical issues and conducting in-depth troubleshooting.
• Perform server and software upgrades as required.

Requirements:

• Strong experience in first and second-line support.
• Excellent communication skills with the ability to work independently.
• Occasional site visits may be required, though most support is provided remotely.

Skills:

• Windows Servers 2016-2022
• Microsoft 365 Administration
• Virtualisation Technologies
• Windows 10 & 11
• Firewalls
• Switches
• WAN & LAN Networks
• SQL Support

What Our Client Offers:

• Competitive salary and benefits package.
• 25 Days Holiday + Bank Holidays
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.

If you are a proactive problem-solver with a passion for IT support and a knack for delivering exceptional service, we encourage you to apply. This is an excellent opportunity to join a forward-thinking company and advance your IT career.