Service Architect - SC or DV - 6 months - hybrid Milton Keynes - £510 per day outside IR35

Skills and Experience Required

Essential:

•         Demonstrate previous Service Architecture and Service Design experience and knowledge – including problem solving for service design in an IT environment

•             Experience in developing service frameworks, standards and principles, coaching others in their use and playing a lead role in the capability development of a service management function. 

•             After evaluation, to demonstrate whether how and when to alter work processes.

•             Customer focussed with ability to identify and understand the (internal and/or external) customer's needs

•             A high level of practical problem-solving skills to overcome barriers and resistance to change by providing comprehensive advice and demonstrating an authoritative position

•             The ability to work independently on a day to day basis allocating and prioritising work effectively

•             The ability to write coherent, concise, and readable service design documentation including good drafting skills to develop policy proposals

•             Financial and Budget Management

•             Service Cost modelling

•             A thorough and demonstrable understanding of IT Processes (ITIL)

•             Demonstrate detailed knowledge of Service Management concepts and techniques in order to present ideas for consideration by senior stakeholders

•             A strong operational understanding of service supply chains

•             Understanding of corporate drivers such as the strategy, values and core behaviours.

•             Bid Management and proposal preparation experience.

This role should demonstrate knowledge and skills at SFIA level 5.

Essential (Professional Qualifications and Accreditation):

•             A Levels / AS Level / NVQ Level 3 / Access to Higher Education Diploma / Advanced Apprenticeships. Preferably in a Computer Science, Computer Systems, Business Studies, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.

•             Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience.

•             ITIL v3 Practitioner/Expert

Desirable:

•             Knowledge of operating and developing IT systems within Government environments

•             Working Knowledge of FCDO Services Product Portfolio

•             Bid Management

•             Sales and/or account management experience

•             Project Management skills and experience

Desirable (Professional Qualifications and Accreditation):

•             ITIL v4

•             MCP

•             MCSE