Operational Resilience Manager (PS21/3, DORA) – Payments industry

• 6-month contract
• £80 per hour, inside IR35
• Starting ASAP

We're seeking an Operational Resilience Manager for a 6-month contract. Flexible hybrid working (London / remote days from home).

This role is critical for the UK entity, reporting directly to the Head of Service Delivery & Operations and collaborating with the Senior Manager, IT & Operational Resilience. The successful candidate will coordinate and govern the entity's Operational Resilience across programmatic and BAU activities, adhering to regulations like PS21/3 and addressing all aspects of resilience such as technology, data, people, and third-party relationships.

Key Responsibilities of the role: 

The role will have responsibility for the delivery of the Operational Resiliency governance and processes: 

• Ensure compliance with local regulations covering operational resilience including PS21/3 (UK Operational Resilience)  
• Responsible to deliver key remediation activities aligned to UK IT & Operational Resilience ensure oversight, embedding, enforcement and compliance across all aspects of the Operational Resiliency in a sustainable manner. 
• Implement an effective first line governance structure, conduct scenario testing and vulnerability assessments to ensure continuous improvement and aid with making businesses more resilience and safer. 
• Ensure the role in first line becoming demonstrably more proficient in direct risk management and monitoring. 
• Working alongside technology and business teams in the organisation to transform the monitoring, visibility and assessment of risks whilst enabling early warnings for failure or deviations which may increase business and operational risk. 
• Understand relevant internal and external risk frameworks and map business controls and metrics for regulatory, governance and reporting purposes. 
• Communicate with clarity and precision, presenting complex and / or technical information in a concise format that is audience appropriate. 
• The role holder will also be responsible for completing the PS21/3 annual attestation and will act as a key point of contact for Important Business Service activities 

Candidate Profile / Key Skills 

• Applied knowledge of Operational Resilience regulatory requirements for e.g., PS21/3, DORA etc. 
• Working knowledge of Third-Party Risk, Critical Third Party DP22/3 regulation and related Operational Resiliency context 
• Operational Resiliency practitioner with relevant first Line of Defence experience 
• Excellent stakeholder management and communication skills 
• Developing, managing & maintaining a regular set of artefacts, processes and procedures 
• Participated and/or experience of managing incidents/crises 
• Ability to work in a past paced, changing environment 

Additional Information:

• The role is part of a growing team, currently 6-8 members, expanding soon.
• Involves a mix of collaborative and independent work, with exposure to senior leadership.
• This is an opportunity to be at the forefront of embedding critical regulatory frameworks within a newly established entity, providing significant exposure and career advancement.

Skills Required:

• Operational Resilience, Third-Party Risk management, project management.
• Excellent communication and organizational skills.

This position offers a chance to impact significantly on the entity’s compliance and resilience strategy, with high visibility across the organization.