IT Training Manger

Salary: £42,000 - £57,000 + Company benefits (Depending on experience)

Location: Bristol - Hybrid

Job type: Permanent

The role:

The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates.

The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications.

The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes.

• Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies
• Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation
• Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base.
• IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required
• All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained.
• A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required.
• Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills.
• Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training).
• Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning.
• Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required
• Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed
• Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate.

Technical Skills

Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams.

• training in Microsoft packages
• training in a CRM system ideally using Microsoft Dynamics

Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage.

Minimum of 3 year's demonstrable experience in IT training and support.

Desirable qualifications:

Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience.

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