Technical Service Delivery Manager
Posted a week ago by Netbox Recruitment
Technical Service Delivery Manager
Chatham
up to £45,000 pa
This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred.
The role of Service Delivery Manager includes:-
- Developing the Service Plans for new projects, as well as upgrading existing clients
- Creating and maintaining all technical and non-technical documentation for the project
- Being responsible for all technical communications with the client
- Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes
- Collaborating with the Key Account Manager for service issues and contract renewals
- Being responsible for the delivery of projects, on time and on budget
To be considered for the role, you should have:-
- At least 3 years Customer Management experience, ideally with a technical role
- Experience of working and collaborating with multiple teams
- Experience of planning and prioritising your workload
- Relationship management skills
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 896100_1714117272
- Job ID:
- 221542759
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