Situated in a fun, fast-paced, and friendly office environment, we provide 24/7 multi-channel technical and user support to our customers via Phone, Email, Chat, and Social Media. Our Customer/Technical Support specialists are responsible for supporting our Customers with any account or technical issues they may experience across a range of products, while maintaining exceptional customer service at all times, and ensuring any upsell opportunities are identified.

Ongoing training and development underpins everything we do, so we will provide extensive training to successful applicants and provide the tools and skills needed to be successful in this role, including an initial three month development program, and ongoing support for those who want to learn more. If you have a drive to learn, want to develop and grow your technical and customer service skills then get your application across.

Please note: this is a shift-based position and availability (and willingness) to work shifts Mon - Sun between 7am-12pm on a rotating shift pattern is essential.

WHAT EXPERIENCE DO I NEED?

This is the ideal opportunity for new graduates or those looking to expand their experience in a Technical organisation. We hire people, and believe that the right behaviors will take you far, so If you have the experience or feel you have the transferable skills to do this job send in your application.

• Previous experience in a call centre or customer service environment 
• Excellent written and verbal communication skills 
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment 
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous

ANYTHING ELSE TO KNOW?

In addition to a supporting and collaborative work environment, we acknowledge that there is more to work than, well work! We offer a comprehensive benefits package to support your health, mental wellbeing, and work/life balance.  We also encourage individual growth and development with tailored development plans to grow your personal and professional development within the company.

Benefits include (but by no means limited to)

• Competitive starting salary of £24,550 pa (plus the option to increase with unlimited commission related to upselling)
• Annual salary reviews
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle / EV scheme
• Free parking close to our offices in a vibrant city centre location
• Free soft drinks, fruit, and hot drinks are available in our multiple break rooms

And of course the fun stuff! When you spend so much time with your colleagues we want to make sure you have the benefit of social events, summer and Christmas parties, fitness groups, running teams, and many more. 

INTERESTED?

Then what are you waiting for?? Put in your application now, and don’t hesitate to reach out if you want to learn more.

WHATS NEXT?

If your application is suitable, a recruitment team member will reach out to you for an initial call and let you know what to expect next. 

If you are selected to proceed then we will arrange for an onsite interview with the hiring manager that will be competency-based.  

We are looking forward to hearing from you.

Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.