Service Desk Analyst
Posted a week ago by Hays Technology
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.
You must have skills in the following:
· Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
· Strong experience working in an environment aligning with ITIL best practices.
· Strong Experience of managing Azure AD and Conditional Access.
· Experience with patch management.
· Experience in a 2nd line service desk role
· Experience in training and mentoring
· Experience of working with Windows operating system images and maintenance.
· Experience troubleshooting application issues, and investigating servers, applications & GPOs.
· Ability to take log files and events, then problem solve, and root cause analysis issues.
· Strong problem-solving and investigative skills.
· A good understanding of end-user device security principles.
· A good understanding of network principals, wireless, switches and ability to complete troubleshooting.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 4556140_1714038765
- Job ID:
- 221536439
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