SQL Client Solutions Engineer – Homebased

Location: Homebased, UK
Salary: Competitive
Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.

At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients.

As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support!

You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients.

We are Wilmington plc

Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients.

As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.

Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe.

In addition to this as our SQL Client Solutions Engineer you will assume responsibility for:

• Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
• Identify and implement quality improvements.
• Action support queries from clients within our SLA.
• Advise and recommend appropriate client solutions & alternatives.
• Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
• Explore and contribute to new ways of implementing IM technology.
• Manage client accounts ensuring the delivered solutions are working effectively.

In order to be successful in this role it’s essential you have experience in:

• Experience in the same or a similar role.
• A degree in Computer Science.
• Good problem solving ability.
• Passion for achieving excellent client satisfaction.
• Strong knowledge of SQL Server and Transact SQL.
• Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.
• Ability to work to agreed timescales, keeping clients informed of any delays.
• Confidence in a customer facing role with excellent interpersonal & relationship building skills.

It would be great if you had experience with:

• Engaging with global clients.

Before you go... Find what you’re looking for!

We are ambitious and inclusive, filled with integrity and curiosity.  We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.