Who we are

Established in 1999, Modern Networks is the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP).

This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established a fantastic reputation in the sector for customer service and support.

What you'll be doing

Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers.  Working from our Stafford offices, you'll be liaising with our customers (schools and colleges), and our sales and technical teams to help deliver Internet connectivity, safeguarding and security services from either your home or our Stafford office. 

Once your probationary period is complete, we offer hybrid working (2 days working from home, 3 days working in office).

Specifically, you'll be:

• Dealing with Carriers such as Virgin Media, BT Openreach, Talk Talk, etc.
• Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA:
  • SoGEA/FTTC/FttP
  • Leased Lines
  • Cloud Telephony
  • Firewall and Filtering Devices
• Monitoring and Tracking notifications for rejections, delays, escalations, cancellations.
• Processing of customer orders on various systems and portals, managing projects to completion.
• Following supplier escalation paths, including DSO to facilitate timely installations.

What we're looking for

We know that this is a unique role, and don't expect applicants to have the exact experience as outlined above - we've got a a fantastic, experienced team that will provided hands on training & support from day 1.  We're very open to applicants with experience working in school administration, customer service or project delivery, and are open to discussing part time options with applicants.

 What you’ll get from us

• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better.