French Speaking Customer Service Advisor

• Location:Wigan
• Salary: £24,000 - £28,000
• Working hours:Monday - Friday, 9am - 5pm
• Contract:Permanent, Full time

My client is looking to recruit a Fluent French Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £28,000 inclusive of on call allowance.

You will be speaking with existing French speaking customers regarding a variety of queries through email, live chat and over the phone.

The contracted working hours are Monday to Friday, 9am - 5pm plus the occasional requirement to handle an on-call / out of hours phone.

The main duties of the French Speaking Customer Advisor role include;

• Speaking to customers in French (verbally and written)
• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

WHAT EXPERIENCE DO YOU NEED?

• Fluent in both French and English languages
• Good spoken and written communication skills
• Reliable with excellent time management skills
• Confident with using computers
• Excellent customer service & communication skills

If you would be interested in applying for this French Speaking Customer Service position and are able to begin work immediately within a permanent contract based in Wigan then please apply immediately.

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