IT Support Engineer (2nd Line Support)

Falmouth

Circa £32,000 (Flexible DOE) + 25 days Holiday + Bank Holidays + Company Pension (5% Employee, 4% Employer) & Life Assurance + Training and Development + Health Shield + Life Assurance

40 Hours per Week Monday to Friday 07:30 to 16:00

IT Support Engineer required for an industry leading engineering and repair company based in Falmouth. This is an exciting opportunity for someone passionate about IT looking for a role where they can grow and develop their knowledge and skills, whilst playing an integral role in ongoing projects which will make a significant impact within the company.

Experience working within an IT team / support role is essential for this position. Candidates from any industry background are welcome to apply, but you will need experience working with corporate systems with a solid understanding of networking, end user devices and services.

The successful candidate will work closely with the company’s IT Manager and will act as the point of contract for troubleshooting hardware and software issues for desktops, laptop, printers, and mobile phones. You will look for ways to continuously improve the user experience, network performance, and will be involved in ongoing and upcoming projects.

The IT Support Engineer Role:

· Provide effective, front-line IT support

· Carry out on-site repairs to hardware and log fault calls to maintenance suppliers

· Check and update systems to maintain stability and security

· Assist in the onboarding and offboarding of employees, including setting up accounts and tracking the inventory of IT equipment

· Work with the IT Manager and wider team on ongoing projects – this will range from simple network expansion to complex datacentre integration work

The IT Support Engineer Candidate:

· Experience in an IT Team / support role

· Solid understanding of networking, end user devices, and services.

· Knowledge of Microsoft Office Suite