Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance 

A privately owned, small technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days a week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota).

As a Service Delivery Analyst, you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential.  

Service Delivery Analyst Responsibilities: 

• Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish 
• Dealing with a range of customer incidents, resolving, and progressing proactive alerts, both in person and remotely 
• Providing support to the internal training team 
• Providing customers with a one-stop support service 

Service Delivery Analyst Requirements: 

• Proven experience in providing excellent IT support 
• Experience working within a Service Level Agreement (SLA) environments 
• Microsoft Certified on a desktop Operating System (Windows 7 onwards) 
• Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping, and Tracert 
• Experience with 3rd party Vendors – HP Dell and Lenovo 
• A full UK driving licence and your own vehicle with Business Insurance 

Company Benefits: 

The company aspire to promote a healthy work-life balance and offer opportunities to forward a successful career in IT with learning and development plans. They also have the following benefits in place: 

• 23 days’ holiday (plus bank holidays) which increases with length of service 
• Extra day off on your birthday 
• Instant reward and recognition scheme; earn gift cards for popular retailers 
• Family & discretionary leave (for those important moments in life) 
• Hybrid working 
• Access to company van (terms and conditions apply) 
• Regular social and charitable fundraising events 
• Free Office 365 subscription and domain name 
• Pool table, bar football and retro gaming areas in the office 
• Staff tickets for Crealy Theme Park 
• Cycle-to-work scheme 
• Enhanced pension scheme 

Recruitment Consultant: Conor Mellamphy 

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