2nd Line Service Engineer

A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients.

Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams!’’

As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team.

Main Responsibilities for a 2nd Line Service Engineer:

• To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
• On-site support and installation of hardware and software.
• To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
• To provide mentoring and support to other members of the team.
• To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.
• Building and maintaining relationships with clients.
• To implement technical solutions for client and internal projects.
• Remote monitoring client infrastructure though our RRM system

About the successful 2nd Line Service Engineer:

• Experience of customer service, building and maintaining customer relationships.
• Ability to communicate clearly and concisely to all levels.
• Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
• A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure.
• A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc.

What we offer in return to the successful 2nd Line Service Engineer: 

• Monday-Friday
• Salary £30000 + depending on the experience
• 25 Days Annual Leave per year plus bank holidays.
• Extensive training

If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details!

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.