1st Line Support Technician

My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners.

Role: 1st Line Support Technician
Salary: up to £27,500
Location: Birmingham

Daily Responsibilities:

• Promptly resolving IT support tickets, encompassing tasks such as
• Managing network user accounts and group policies.
• Handling antivirus software and ensuring compliance with Acceptable Use policies.
• Managing various access methods including Wireless, Remote, VPN, guest, and third-party.
• Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses.
• Supporting business applications such as ERP and web solutions.
• Updating the assets register.
• Managing door identification cards and face recognition entry systems.
• Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration.

Key Skills:

• Prior experience in an IT Support Desk setting.
• Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems.
• Ability to manage tickets efficiently in a service desk environment.
• Familiarity with LAN, DHCP, and DNS concepts.
• Knowledge of printers and barcode scanners.
• Experience in creating and editing users in Active Directory and Azure AD.
• Proficient in Exchange Admin 365 tasks.

Desired Experience:

• Experience of working with Dynamics NAV (Not essential)
• Experience of working with WMS systems (Not essential)
• Experience of working within a small IT team.

If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call!

Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton.

Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.