Job Title:  Business Operations Support Coordinator

Location: Team Valley, Gateshead, NE11 0SR

Salary: Circa £32,000 (depending on experience)

Employment Type: Full-time, Permanent – Monday to Friday – 8.15am-4.30pm

About the Company:

Our client is the UK's sole provider of an award-winning reading programme. They provide exceptional education technology solutions that improve outcomes for schools, educators, and young learners.

With around 30 employees, each member plays a vital role in achieving their mission's success.

The Opportunity:

Join our clients’ dynamic team as a Business Operations Support Coordinator, where you'll assist the Operations Director in maximising efficiency, ensuring smooth business operations and harnessing the potential of data insights within our cohesive team. You'll also have a responsibility to oversee IT device and network maintenance and security in collaboration with an external IT support company. Additionally, you'll assist in GDPR matters, ensuring compliance with data protection regulations. This role offers the opportunity to contribute to operational efficiency, collaborate with diverse teams, and grow professionally in a supportive environment. If you're motivated, organised, and passionate about operational excellence, apply now to be considered for this exciting opportunity!

Responsibilities:

• Collaborate closely with the Operations Director and cross-functional teams to pinpoint operational bottlenecks, inefficiencies, and improvement prospects.
• Utilise Power BI to analyse data, generate reports, and provide insights to support decision-making processes.
• Provide IT support, overseeing infrastructure and systems to ensure they effectively and securely meet operational needs.
• Assist in devising and executing operational strategies to boost efficiency, streamline processes, and enhance overall performance.
• Coordinate with internal teams to ensure seamless communication and collaboration across departments.
• Oversee IT device maintenance, including troubleshooting hardware and software issues, and liaise with the external IT support company as needed.
• Implement and maintain security protocols to safeguard sensitive company information and digital assets.
• Assist in GDPR matters, ensuring compliance with data protection regulations.
• Provide training and support to staff members on the use of IT systems and applications.
• Monitor and evaluate operational performance metrics to identify areas for improvement and optimisation.
• Act as a point of contact for operational enquiries and issues, resolving them in a timely and effective manner.
• Propel innovation by identifying automation and process optimisation opportunities, supporting operational excellence and cost-saving measures.
• Maintain the highest standards of data privacy and security, ensure compliance with regulations, and implement best practices for data governance and integrity.
• Remain at the forefront of industry trends, best practices, and emerging technologies in operations management, data analytics, and IT, facilitating their integration into our operations.

What they are looking for

Our client is seeking individuals with the following:

• A bachelor's degree in business administration, operations management, or a related field. (preferred not essential)
• Proven experience in a similar role, with a strong understanding of business operations and processes. Preferably in the technology or education sectors
• Proficiency in Power BI for Data Analytics and Reporting (preferred not essential)
• Excellent organisational and multitasking skills, with the ability to prioritise tasks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong analytical skills, with the ability to derive actionable insights from data and communicate findings effectively.
• Experience providing IT support and managing IT infrastructure and systems, with a solid grasp of networking, security, and software applications. Experience working with external IT Support companies would be beneficial.
• Familiarity with IT device maintenance and security practices.
• Attention to detail and a commitment to maintaining high standards of quality and accuracy.
• Strategic thinking and problem-solving abilities, with a talent for identifying operational enhancement opportunities.
• Familiarity with data privacy and security regulations (e.g., GDPR) and a commitment to upholding best data governance and compliance practices.

What they can offer you:

• This is an opportunity to support the Operations Director and make a tangible impact within a close-knit team, shaping the company's future through technology and innovation.
• Continuous professional development opportunities, including access to training programmes. 
• A supportive and collaborative work environment where your contributions are valued, with ample opportunities for growth and recognition.

Are you ready to make an impact?

If you are an organised and reliable individual with a passion for operational excellence and for making a difference in the education sector, we want to hear from you!

To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment