Service Desk Coordinator

Job Description

I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively.

If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you.

Responsibilities will include:

• 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately
• User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports)
• Routine application checks to ensure smooth running of service
• Analysing recurring issues and openings for training/ assist trainer with roll out
• Ensuring all relevant reporting systems are kept up to date/ accurate

This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to £35k is on offer, as well as a host of company benefits, and openings for internal career progression.

My client is seeking a candidate who can offer:

• A proven skill set in IT service desk/ help desk coordination & administration
• Experience with ticketing systems - coordinating service tickets at 1st line level
• An organised, methodical approach - adaptable to changeable responsibilities day to day
• Hands on experience with Microsoft applications - particularly Excel
• Excellent communication/ user & stakeholder engagement skills

To register interest in the role, please contact Nick on (phone number removed) or send your current CV to (url removed).