Job Overview and skills required:

We have a fantastic opportunity for an IT Technician to join our clients growing business in Bordon, Hampshire. Supporting the whole business, the individual will work in a highly varied role, taking responsibility for all employee’s technical needs, including ensuring routine systems and network maintenance tasks are completed. This role will include developing and implementing new technologies to support our fast-growing business.

This is a unique role for someone looking to grow their IT career; taking on exciting challenges and being part of a support network that is integral to the smooth running of the business
The ideal candidate will have either an IT degree or have completed a college course within an IT subject.

The role would suit someone who is used to working under pressure as well as having a methodical approach to their tasks in hand.

What does this role involve?

• Monitoring the internal Help Desk system as first line support including answering service desk calls
• Communicating with staff members to find and fix problems
• Escalating more complex Service Desk requests to the relevant IT support member
• Tracking and recording issues and solutions with the Service Desk system
• Contracting 3rd party suppliers to escalate problems, arrange services and the fixing of equipment such as printers, laptops, routers etc
• Training employees on new systems both face-to-face and online
• Support and Guide Junior members of the IT Team
• Recording and resolving issues relating to all deployed systems including: -
• Infrastructure and/or hardware configuration
• Active Directory User Administration
• MS Office (current version being used by the company)
• SAP Business One, ERP system including basic query creation and maintenance.
• E-commerce tools
• Warehouse Management System
• Business Intelligence/analytics tool

Our Client offers an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary (£27,000 per annum) you will receive a great benefits package including 24 days holiday rising with service (+ bank holidays) and staff discount on all our products!