At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE: Service Architect
LOCATION: Remote (UK)
CLEARANCE: Eligable for SC Clearance

We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors.

Responsibilities:

Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need.

Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services.

Design service delivery, support, and management requirements, ensuring alignment with the service value chain and adapting to the specific needs of each client.

Employ various techniques and approaches to engage with clients in requirement discovery, understanding, and playback sessions.

Utilize a combination of agile and waterfall project delivery methods, adhering to GDS standards for service design and delivery.

Apply your extensive ITIL experience beyond foundational level, with at least 7 years of hands-on experience across various projects in both private and public sectors.

Possess a deep understanding and experience in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow.

Develop taxonomies and employ information and business architecture techniques to translate client requirements into standardized, consumable services.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven track record of successful client-facing experience, with the ability to gather, understand, and synthesize client requirements.
• Solid understanding of technology solutions and their application in providing service bundles to end-users.
• Experience in designing service delivery, support, and management requirements, with a focus on adapting to client needs.
• Proficiency in various client engagement techniques and approaches.
• Strong knowledge and experience in agile and waterfall project delivery methods.
• Extensive experience with ITIL 3/4 beyond foundational level, with a minimum of 7 years in a similar role.
• Familiarity with GDS standards for service design and delivery.
• Deep understanding and experience in ITSM and ITOM operating models and tooling capabilities, particularly with ServiceNow.
• Ability to develop taxonomies and employ information and business architecture techniques to standardize services.

If you are a proactive and experienced Service Architect looking for a new challenge, we encourage you to apply. Join us in shaping innovative service solutions for our clients and making a meaningful impact in the industry.

Benefits:

• Join a rapidly expanding startup where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.
   

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
   

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.