1st/2nd Line Support Engineer
Posted a week ago by Clearwater People Solutions
Attention: Passionate 1st/2nd Line Support Engineer Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the 1st/2nd Line Support Engineer:
- Assist technical support requests within the team
- Meet and exceed SLAs
- Ensure good communication with both customers and staff
- Keep the IT Documentation up to date
- Manage multiple tickets
Skills Required for the 1st/2nd Line Support Engineer:
- Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
- Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
- 1st/2nd Line Service Desk Experience
- Exceptional customer service skills and engagement and strong written and spoken communication skills
- Ability to work independently and as part of a team
- Working in a pressurised environment handling multiple tickets and incoming requests
If this is right for you, please apply for additional information or contact Thomas Edevane.
- Type:
- Permanent
- Start Date:
- Immediately
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- BBBH6683_1713259500
- Job ID:
- 221478791
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