Desktop IT Support Analyst (macOS-focused)

Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.

This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department.

Responsibilities:

• Provide company-wide 1st/2nd line IT support
• Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required
• Assist in project work
• Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful
• Assist with laptops, AV systems, and meeting rooms
• Set up new starters and do onboarding
• Configure and deploy devices and phones
• Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems
• Conduct IT inductions, participate in staff training sessions, and create user guides.
• Assist with the installation of new hardware and software
• Provide support for printers and scanners, liaising with suppliers for repairs and maintenance.
• Office moves when happening
• Monitor meeting rooms and printers and report any technical issues to the supplier.
• Coordinate computer repairs, and manage deliveries and collections.
• Cycle laptops and assets in line with new staff.
• Implement changes and requests from the Head of IT or System Administrator
• Administer user accounts and licenses.
• Perform off-boarding processes for leavers and work with HR to collect devices back from leavers.
• Assist with admin and maintenance activities.
• Perform general IT support tasks.
• Undertake and implement basic security.
• Process administrative tasks for the team.
• Appetite to grow and learn.
• Ability to operate calmly under pressure.
• Ability to operate as an individual
• Can-do attitude

Ideally you have:

• Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification
• Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable
• Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop
• Experience supporting Microsoft Teams, Zoom, Webex, Google Meet
• Knowledge of Dropbox Enterprise, OneDrive, and Google Drive
• Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration
• Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf

Extensive benefits package

Eligo Recruitment is acting as an Employment Agency in relation to this vacancy.