Educated Appointments are delighted to be supporting a well established East Midlands based Oftsed graded 'GOOD' training provider to hire an ICT Co-ordinator. 

Our client are a well-established leading training organisation working in and around the East Midlands. We provide a range of employment related training including Full Time Programmes, Apprenticeships, Adult Learning Loans and work experience opportunities for adults and young people from diverse backgrounds, that will enhance individuals’ employment potential and qualifications. In our most recent Ofsted inspection we retained our “Good” rating and we are continuously developing and improving our provision.

Main purpose:

• To maintain and develop the organisation’s hardware, software, network and other computing equipment.

• To provide a quality ICT support service to both learners and staff.

• To ensure a safe and comfortable working / learning environment for staff and learners by co-ordinating facilities suppliers and operations and take an active role on the Health & Safety Task and Finish Group.

• To challenge all practices and procedures within own role and throughout the organisation, to contribute to and ensure continuous improvement and quality

Key responsibilities

• To maintain and develop the organisation’s website, hardware, software, network, and other computing equipment.

• To help ensure that the reliability and security of the system is maintained at all times.

• To provide personal user support and help desk service to all users, at various levels.

• To maintain the company intranet and update as and when required using SQL, HTML and ASP.

• To monitor the system’s performance and undertake maintenance and upgrades that are required.

• To maintain, regularly audit and update all IT equipment. This will include licensing, PAT testing, producing inventories of equipment, loans, return of equipment and its usage.

• To liaise with suppliers for the procurement of ICT equipment and software ensuring it is fit for purpose, value for money and within the IT budget.

• To encourage the use of ICT throughout the organisation by promoting uses and benefits.

• To maintain and provide support to staff on telephone systems and mobiles.

• To ensure premises remain in good repair and comply with relevant legislation to provide a comfortable and accessible working environment.

Applicants must have:

• Recent and relevant experience in a 1st / 2nd / 3rd Line ICT Support role with excellent customer service skills

• Experience of Microsoft Server and Office 365

• Advanced knowledge of Microsoft Operating Systems and common applications (particularly Microsoft Word, Excel, Access, PowerPoint, Publisher and Outlook)

• Active Directory experience

• VMware and HyperV knowledge

• Experience of TCP/IP network troubleshooting

• Experience of anti-virus installation and support, preferably Sophos

• Experience of VPNs, LAN switches and remote access

• Experience of website and intranet development (particularly using HTML, SQL and ASP)

• Experience of using Cloudbased Backup solutions

• GCSE English and Maths grade 4 or above (or equivalent).

The following are desirable:

• Hold a Microsoft certified qualification

• A knowledge / understanding of the GDPR

• Knowledge of using InDesign

• Experience of working in a Further Education establishment