Ref: 22504

Job Title: Helpdesk Engineer (JAPANESE language preferred)

The Skills You'll Need: Japanese, 1st line, helpdesk, technical support

Your New Salary: Maximum £30,000

Office based

Permanent

Start:  June, 2024

Working hours: 35 hours/week

Helpdesk Engineer - What You'll be Doing:

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office.
• Queuing management with IT support ticket system.
• Temporary or long-term customer support at their office, if required.
• Attending the meeting with the customer and develop good relationship with the customer.
• Hands-on PC support and initial kitting skills.

Helpdesk Engineer - The Skills You'll Need to Succeed:

• Excellent written and verbal communication skill in Japanese is preferred.
• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
• General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred.

Please follow us on Linkedin: people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.