The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst

 This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office

 Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2  locations (London and New York) for all IT and Technology requirements.

 Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff.

 You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career.

 You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives.

 You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including:

Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune)

Exchange Online, MS Teams , SharePoint and Exchange AD.

You'll be involved in the day to day delivery of IT services  including managing the joiners   process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers

Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations.

 As well as offering  a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.